Contact Center Service#

Tip

Use the Action search to navigate the VOSS UI

Overview#

  • Only one instance of Contact Center server can be created for a Cisco Unified Communications Manager (CUCM) cluster.

  • Only one instance of Contact Center service can be created for Contact Center server.

  • For CUSP, only one trunk of type CUSP needs to be added via the Contact Center Services page.

  • If you wish to delete a server, ensure the service is deleted first.

Note

Before starting to delete a Contact Center server, delete all the agent lines for that Contact Center server.

Update Contact Center services#

  1. Log in to the VOSS UI as a Provider or Reseller admin.

  2. Choose the customer hierarchy level.

  3. Go to the Services page for Contact Center.

  4. Click the Contact Center service you wish to edit, then make the changes you require.

    Note

    Contact Center service name is read-only and can’t be modified.

  5. Save your changes.

Delete Contact Center services#

  1. Log in to the VOSS UI as a Provider or Reseller admin.

  2. Choose the customer hierarchy level.

  3. Go to the Services page for Contact Center.

  4. Select the checkbox adjacent to the name of any Contact Center service you wish to delete, then click the Delete icon.

  5. Click Yes to confirm the deletion.