UC Analytics Menu

UC Analytics

VOSS provides several default dashboards that you can copy (clone) and edit to create your own custom dashboards.

Menus, dashboards and widgets on dashboards may depend on the availability and enabledment of additional services on Global Settings > Enabled Solutions.

Requirements:

1. Solution enabled: Global Settings > Enabled Solutions > Enable UC Analytics Solution - see: Global settings.

2. Required services enabled (for example: Cisco CUCM, Cisco CUCX, Microsoft): Global Settings > Enabled Services - see: Global settings.

3. Assurance data sources configured:

   • Collector (Arbitrator) installation and configuration: Insights Assurance Arbitrators

   • VOSS Agent installation and configuration: Agent Configuration

Dashboard customization:

• Dashboards

Usage and Adoption

Microsoft

Only for the Microsoft configuration.

• Required services enabled: Microsoft

• Provides 5 default dashboards with insights into usage and adoption.

Example default dashboard: Microsoft Teams Usage Analysis:

Dashboard reference:

• Insights - Usage & Adoption

  A collection of dashboards providing insights into usage & adoption:

  • Insights Microsoft Teams Usage Analysis

    View and drill down into detailed service-centric usage data and trends across modalities

  • Insights Microsoft Teams User Review - Call Trends

    Overall call trends with top user and participant information

  • Insights Microsoft User Usage Analysis

    Microsoft User Usage Analysis

  • Insights Microsoft Teams Call Activity Trends

    Call activity and quality trends

  • Insights Microsoft Teams Call Feedback

    End user feedback analysis

• Insights Microsoft User Usage Analysis

  Microsoft User Usage Analysis

• Insights Microsoft Teams User Review - Call Trends

  Overall call trends with top user and participant information

• Insights Microsoft Teams Call Activity Trends

  Call activity and quality trends

Usage & Device Inventory

Microsoft Webex

• Required services enabled: Microsoft, Cisco CUCM/CUCX/Webex/UCCX

• Provides 8 default dashboards with inventory details grouped by enabled service.

Example default dashboard: Microsoft Teams Call Audio Device Detailed:

Dashboard reference:

• Insights - User & Device Inventory

  A collection of dashboards providing insights into user & device inventory. The panels in the collection are available and grouped by services which need to be enabled: Microsoft, Cisco CUCM/CUCX/Webex/UCCX.

• Insights Microsoft Teams Devices

  Device registration, status and compliance details

• Insights Microsoft Teams Active Directory User List

  Active Directory User List

• Insights Microsoft Teams Audio Device

  Audio device top 10 and detailed statistics

• Insights Webex Devices

  Device errors, connection status, software versions and other details

• Insights Webex Licenses

  License counts and usage details

• Insights Webex Users

  User counts and status details

• Insights Webex Locations and Workspaces

  Workspace types, capacity and locations