Webex Quick User#
Overview#
This topic describes how to add a Webex user via Webex Quick User (view/WebexTeamsSubscriberQas).
Webex Quick User is designed for rapid onboarding of Webex users and supports assignment of licenses, calling configuration, and phone numbers during user creation.
Note
During Webex Quick User onboarding, Webex-specific identity values on the system user are automatically populated and maintained by provisioning workflows. These values are derived from the Webex Control Hub or associated directory sources and are not manually managed as part of the Quick User process.
Related topics
Multiple phone numbers (primary and secondary)#
Webex Quick User supports assigning multiple phone numbers during onboarding.
One number is treated as the primary (Work) number
Any additional numbers are provisioned as secondary calling lines
The primary number is applied during user creation. Secondary numbers are assigned automatically after user creation using Webex Calling telephony configuration.
This behavior is required due to Webex API limitations and is handled transparently by VOSS.
Contact Center customers#
If the Webex Control Hub Access setting Contact Center Customer is enabled, you can onboard a Webex Contact Center agent using Webex Quick User. See Add Cisco Webex App user / Webex Contact Center agent via Quick User below.
Wholesale customer service#
For Webex Wholesale deployments, it is recommended that users are added to a Webex Control Hub configured with the wholesale customer service. See Webex Application Access (Webex Organization) and Quick Add Groups.
Webex Teams User Template#
Select a Webex Teams User Template when onboarding a user, or use the default template associated with the selected Quick Add Group.
To customize user defaults, clone and edit the Webex Teams User Template from the Configuration Templates page.
Add Cisco Webex user / Webex Contact Center agent via Quick User#
This procedure adds a Webex user via a standalone view called view/WebexTeamsSubscriberQas.
In the Admin Portal, go to Webex Quick User.
For directory-synced Webex Control Hubs, only existing users can be selected. Identity fields (such as name and email address) are read-only and managed externally
From Username, select an existing user or enter a username for a new user.
To select users from higher hierarchy levels, enable Include users at higher hierarchy.
Note
In non-directory sync scenarios (non-LDAP customer), users with an admin role won’t show up in the drop-down.
If adding a new user, enter the required identity details.
For directory-synced Webex Control Hub customers (the associated Spark customer details have the Directory Synchronized Enabled checkbox enabled):
New users cannot be created
Existing users can be selected and updated
Display Name is populated automatically when available
Assign one or more phone numbers, or enable Use next available line.
The first number assigned becomes the primary (Work) number
Any additional numbers are provisioned as secondary calling lines
When Use next available line is enabled, numbers are selected from the Webex Control Hub inventory, prioritizing the current site
Reserved numbers and numbers reserved for other users are excluded. See Reserve numbers for a user.
For LDAP-synced users, only the primary number is written back to LDAP.
Secondary numbers are managed in Webex Calling.
Select a Quick Add Group (mandatory).
Quick Add Groups determine:
Assigned licenses
Calling behavior
Configuration templates
Available Quick Add Groups are filtered by vendor and global settings. See Quick Add Groups and vendor filtering and Global settings.
To onboard a Webex Contact Center agent, use a Quick Add Group that includes Contact Center templates and ensure Contact Center Customer access is enabled.
(Optional) Select Send welcome email if email notifications are configured.
When a welcome email is sent during the Webex Quick User process, the user’s email address is included in the final transaction message.
Save your changes.
After onboarding, all assigned phone numbers (primary and secondary) can be viewed and managed on the Webex User Details page.
Related topics