UC Monitoring Menu

UC Monitoring

VOSS provides several default dashboards that you can copy (clone) and edit to create your own custom dashboards.

Menus, dashboards and widgets on dashboards may depend on the availability and enabledment of additional services on Global Settings > Enabled Services.

Requirements:

1. Solution enabled: Global Settings > Enabled Solutions > Enable UC Monitoring Solution - see: Global settings.

2. Required services enabled (for example: Cisco CUCM, Cisco CUCX, Microsoft): Global Settings > Enabled Services - see: Global settings.

3. Assurance data sources configured:

   • Collector (Arbitrator) installation and configuration: Insights Assurance Arbitrators

   • Digital Experience Monitoring (DEM) Agent: Digital Experience Monitoring Agents and Profiles

Dashboard customization:

• Introduction to VOSS dashboards

Alerting

Dashboard reference:

• All Alerts Overview

  Overview of alerts and alerting assets.

Diagnostics - Monitoring

Cisco Microsoft Webex

• Required services enabled: Microsoft, Cisco CUCM/CUCX/Webex/UCCX

• Provides default dashboards with diagnostics monitoring details grouped by enabled service.

Example default dashboard: Microsoft Teams Call List:

Dashboard reference:

• Insights - Diagnostics

  A collection of diagnostic dashboards. The panels in the collection are available and grouped by services which need to be enabled: Microsoft, Cisco CUCM/CUCX/Webex/UCCX.

Microsoft Diagnostics

Microsoft

Only for the Microsoft configuration.

• Insights Microsoft Teams Call List

  Troubleshoot call, video, and VBSS quality - link to additional call related dashboards.

• Insights Microsoft Teams User Experience Overview

  Audio quality details with associated device information.

• Insights Microsoft Teams Calls with Issues

  Calls with audio, video, sharing issues and affected users.

• Insights Microsoft Teams Diagnostic Call Debug

  Drill down on specific users to view issues affecting quality, including session & stream, network and device details.

• Insights Microsoft Teams Call Activity Trends

  Call activity and quality trends.

• Insights Microsoft Teams Call Feedback

  End user feedback analysis.

• Insights Microsoft Teams Site Quality

  Audio, video, sharing quality and call lists by site.

• Insights Microsoft Teams PSTN Calls

  PSTN call analysis and trends.

• Insights Microsoft Teams Direct Routing Call Analysis

  Direct routing call analysis and trends

Cisco Webex Diagnostics

Webex

• Insights Webex Calling

  Detailed list of calls.

• Insights Webex Participant

  Host and participant details.

• Insights Webex Meetings Quality

  Meetings quality analysis across modalities.

Performance - Service Management

Microsoft Cisco

• Insights - Performance - Service Management

  A collection of dashboards providing insights Microsoft, Cisco UC performance.

Microsoft Performance - Service Management

Microsoft

Only for the Microsoft configuration.

• Insights Microsoft Teams Service Health

  Service health and status reported by Microsoft across all services.

• Insights Microsoft Teams User Experience Overview

  Audio quality details with associated device information.

Digital Experience Monitoring

• Provides default dashboards with insights into synthetic testing.

Example default dashboard: DEM System Trace Details:

Dashboard reference:

• Insights - Digital Experience Monitoring

  A collection of dashboards providing insights into synthetic testing.

• DEM Agent Stats

  Provides an at-a-glance view of agent connectivity, web performance, and system statistics to monitor and optimize digital experience.

• DEM System Trace Details

  Provides detailed metrics on system connectivity, including ASN and hop-based insights into latency, jitter, packet loss, and trace details for performance monitoring.

• DEM System Trace Status

  Offers a detailed view of system trace performance, highlighting top ASNs and destinations with the highest latency, jitter, and packet loss, alongside connectivity test results for comprehensive monitoring.