UC Analytics

UC Analytics

Get started

UC Analytics provides visibility into your organization’s voice environment, unifying fragmented UC data into comprehensive reports on inventory, usage, and costs. Visualized data, AI-enhanced analytics, and automated reporting enables actionable insights to optimize performance, improved efficiency, and informed decisions.

Introduction

Get started with VOSS core concepts and tools. Learn how dashboards, menus, hierarchies, and roles fit together, configure RBAC, and customize your system.

index-voss-core.html

Install & Upgrade

Step-by-step install and upgrade guidance for the VOSS Core Platform and products, including prerequisites, safety checks, and rollback options.

src/user/index-install-and-upgrade-chapters.html

Configure & Manage

About UC Analytics

Learn about UC Analytics product features and how to enable it.

src/user/ch-feat-uc-analytics.html

Usage & Adoption

Analysis and reporting of Microsoft Teams and user usage analysis, call trends, and call activity trends.

src/user/dashboard-reference/dashboard-Insights-Usage-%26-Adoption.html

User & Device Inventory

Analysis and reporting data by vendor, such as device inventory and users for Microsoft Teams and inventories of devices, licenses, users, locations, and workspaces for Webex.

src/user/dashboard-reference/dashboard-Insights-User-%26-Device-Inventory.html

Release Information

What’s New by Version & Release Notes

Summary of new and changed features by version, and release notes for the latest version and older versions.

src/user/whats-new.html

Compatibility Matrix

Supported versions and application interoperability across vendors. Including browser and VMWare support.

src/user/index-compatibility-matrix.html

Explore by Feature

Browse all features available in this release for the Core and product suite.

src/user/index-explore-by-feature-chapters.html

Documentation

User Guides

Guides for deploying, managing, and operating UC Analytics.

Guide Name	Description
UC Analytics User Guide	Guide to UC Analytics features.
VOSS Core Guide	Comprehensive guide to all VOSS Core features.
Platform Guide	Installation, upgrades, and clustering.
Best Practices	Critical operations and performance.

Install & Upgrade

Planning and Installation

Guides for installing and upgrading UC Analytics.

Guide Name	Description	PDF
Install Guide	Step-by-step instructions.	N/A
Compatibility Matrix	Version compatibility for apps.	PDF
Architecture & Hardware	Deployment best practices.	N/A

Administration

Advanced administration guides.

Resource	Description
Multi-Cluster Deployments Technical Guide	Overview of current support for multi-cluster customer deployments, offering several best practice recommendations related to Global Directory Search, User Integrations, Day 2 User and Feature Provisioning, Dial Plan Management, Overbuild, etc.
Advanced Configuration Guide	Describes specific high level tasks performed by administrators higher than Provider level, such as System Monitoring, Login Banners, Feature Package Customization (for example, Field Display Policies).
Provider HCS Dial Plan Management Support Guide	Describes how the dial plan model can be integrated into the platform and the service provider infrastructure with minimal effort. The dial plan model configures not only end customer equipment but also the interaction with aggregation layers. This guide provides the standard configurations; service providers must customize parts of the model for specific environments.

Resources

General resources, including training videos, flowcharts, glossary, Index.

Videos

Video Details

videocam Automate Tutorials

A collection of VOSS video tutorials that walk you through common tasks, advanced workflows, and real-world scenarios. Links can be found in these topics:

• GUI Basics - Getting Started
• Hierarchy Concepts
• Macros Information
• Transactions
• GUI Basics - Lists Overview
• Credential Policy
• Core System Principles
• Architecture and Disaster Recovery
• Menu Layouts
• Field Display Policies
• Bulk load

Flowcharts

Flowcharts Details

Flowcharts links available in the documentation.

• Audit Number Inventory
• Cisco Webex Workflow
• Configure Automate for Microsoft Services
• E164 Inventory Management (Provider)
• End to end Customer and Site Dial Plans
• End to end Customer Level Configuration
• End to end Customer Services
• End to end Data Sync
• End to end Hierarchies and Customer Configuration
• End to end Manage Devices (Cisco & MSFT)
• End to end Manage Devices (General & VOSS)
• Manage users
• End to end Number Management
• End to end User Import
• End-to-End Customer Process with Multi-vendor
• Flow Through Provisioning Workflow
• Install Phone Based Registration
• Microsoft Configuration
• Microsoft Exchange Overview
• Microsoft Overview
• Microsoft Quick Start
• Microsoft users
• Microsoft User Move Configuration
• Microsoft-Cisco Hybrid Overview
• Number Cooling
• Phone Based Registration Configuration Per Customer
• Phone Based Registration Overview
• Register a Phone
• Set up Phone Based Registration
• Setting up Entitlement
• Sync with Flow Through for Cisco Webex
• Automate Authentication and Authorization for Microsoft

Glossary and Index

Glossary and Index Details

Common terms explained in the Glossary and an alphabetical index for features, flowcharts, CLI commands, and macros

Glossary in Core Feature Guide	Commonly used terms and acronyms
Alphabetical Index	Features, Flowcharts, CLI commands, Macro function reference