What’s New#

Contact Center Management Guide: Release 25.4#

  • EKB-25296: Allow secondary numbers to be added to Webex users. See: Webex Quick User

    Updated Webex Quick User documentation to clarify primary number mapping and secondary line provisioning.

  • EKB-25296: Allow secondary numbers to be added to Webex users. See: Webex User Details

    Updated Webex Quick User documentation to clarify primary number mapping and secondary line provisioning.

  • EKB-26113: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name. See: Webex User Details

    Added details for how caller ID works for Webex users in VOSS after Webex’s deprecation of some fields.

  • EKB-27139: Skip update of Webex user during LDAP user update if Control Hub is DirSynced. See: Webex users

    Docs updated to clarify when LDAP-triggered updates skip Webex user updates in directory-synced Control Hub environments.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Manage users

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Webex Quick User

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Webex users

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Webex User Details

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27296: Webex - Make user fields read only on DirSynced Hub in QAS and relation/SparkUser. See: Webex Quick User

    Doc updated for read-only fields on add/update Webex user when Webex Control Hub is dir-synced.

  • EKB-27296: Webex - Make user fields read only on DirSynced Hub in QAS and relation/SparkUser. See: Webex User Details

    Doc updated for read-only fields on add/update Webex user when Webex Control Hub is dir-synced.

  • EKB-27489: Add email address to QuickAddSubscriber Message section when an email is sent. See: Webex Quick User

    Documentation updated to note that the user’s email address is now included in the final transaction message when a welcome email is sent during Quick Add User.