Agent Lines#

Tip

Use the Action search to navigate the VOSS UI

Add an Agent Line#

This procedure adds a UCCX agent line (phone or device profile).

Prerequisites:

To have an application user available:

  • Add a UCCX server:

    In the VOSS UI, go to UCCX Server. Add a server. Two SIP Trunks are needed, a CVP and CUBEE on the server.

  • Add a UCCX service:

    In the VOSS UI, add a service using UCCX server you added. This step creates the application users needed when adding an agent line.

Add agent line

  1. In the VOSS UI, go to Agent Lines.

  2. Click the Plus icon (+) to add a new agent line.

  3. Fill out at least the mandatory configuration. Consider the following:

    • Device Type*

      • Phone, or

      • Device Profile (Extension Mobility)

    • Profile User* (Device Profile device types only)

      Drop-down displays only users who have an extension mobility profile.

  4. Click Save to add the agent line.

Tag CTI port as UCCX agent line#

  1. In the VOSS UI, go to Agent Lines.

  2. Set the relevant hierarchy path (Provider, Reseller, Customer, Site).

  3. Click the Plus icon (+) to add a new CTI port.

  4. At Device Type, select Phone.

  5. At Device Name, select a port from the list of device names.

  6. At Line, select the line.

  7. At Application User, select pguser.

  8. Save your changes.

  9. Repeat this procedure for both LCP and RCP ports.