.. _webexteams-subscriber-qas:


Webex Quick User
---------------------------------

.. _24.1|VOSS-1323|EKB-17714:
.. _24.2|VOSS-1382:
.. _24.2|VOSS-1416:   
.. _24.2-PB1|EKB-21853:
.. _25.1|VOSS-1496:
.. _25.1|VOSS-1210:
.. _25.3|EKB-26436:
.. _25.4|EKB-27296:
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.. model: view/WebexTeamsSubscriberQas

.. tip:: 

   :ref:`use-action-search-to-navigate-automate`


Overview 
...........

This topic describes how to add a Webex user via Webex Quick User (``view/WebexTeamsSubscriberQas``). 

Webex Quick User is designed for rapid onboarding of Webex users and supports assignment of licenses, 
calling configuration, and phone numbers during user creation.

.. note::

   During Webex Quick User onboarding, Webex-specific identity values on the system user are automatically 
   populated and maintained by provisioning workflows. These values are derived from the Webex Control Hub or 
   associated directory sources and are not manually managed as part of the Quick User process.


.. rubric:: Related topics

* :ref:`system-user-details`
* :ref:`user-settings`
* :ref:`add-update-local-admins-and-operators`
* :ref:`view-and-update-ldap-authentication-users`
* :ref:`quick-actions-for-mv-subscriber`
* :ref:`ini-reserve-for`
* :ref:`manage-number-filters`
* :ref:`webex-user-details-settings`


Multiple phone numbers (primary and secondary)
...............................................

Webex Quick User supports assigning **multiple phone numbers** during onboarding.

* One number is treated as the **primary (Work) number**
* Any additional numbers are provisioned as **secondary calling lines**

The primary number is applied during user creation. Secondary numbers are assigned automatically 
**after user creation** using Webex Calling telephony configuration.

This behavior is required due to Webex API limitations and is handled transparently by VOSS.



Contact Center customers
.........................

If the **Webex Control Hub Access** setting **Contact Center Customer** is enabled, you can onboard a Webex 
Contact Center agent using Webex Quick User. See *Add Cisco Webex App user / Webex Contact Center agent via Quick User* below.



Wholesale customer service
...........................

For Webex Wholesale deployments, it is recommended that users are added to a Webex Control Hub configured with 
the **wholesale customer** service. See *Webex Application Access (Webex Organization)* and 
:ref:`quick-add-subscriber-groups`.



Webex Teams User Template
.........................

Select a **Webex Teams User Template** when onboarding a user, or use the default template associated with the 
selected **Quick Add Group**.

To customize user defaults, clone and edit the Webex Teams User Template from the 
**Configuration Templates** page.


Add Cisco Webex user / Webex Contact Center agent via Quick User
...................................................................

This procedure adds a Webex user via a standalone view called ``view/WebexTeamsSubscriberQas``.


1. In the Admin Portal, go to **Webex Quick User**.  

   
   For directory-synced Webex Control Hubs, only **existing users** can be selected. Identity fields 
   (such as name and email address) are read-only and managed externally

#. From **Username**, select an existing user or enter a username for a new user. 
   
   To select users from higher hierarchy levels, enable **Include users at higher hierarchy**.

   .. note:: 

      In non-directory sync scenarios (non-LDAP customer), users with an admin role won't show up in the 
      drop-down.

#. If adding a new user, enter the required identity details.

   For directory-synced Webex Control Hub customers (the associated Spark customer details 
   have the **Directory Synchronized Enabled** checkbox enabled):

   * New users cannot be created
   * Existing users can be selected and updated
   * **Display Name** is populated automatically when available

#. Assign one or more phone numbers, or enable **Use next available line**.

   * The first number assigned becomes the **primary (Work) number**
   * Any additional numbers are provisioned as **secondary calling lines**
   * When **Use next available line** is enabled, numbers are selected from the Webex Control Hub inventory, 
     prioritizing the current site

   Reserved numbers and numbers reserved for other users are excluded. See :ref:`ini-reserve-for`.

   For LDAP-synced users, only the primary number is written back to LDAP.

   Secondary numbers are managed in Webex Calling.


#. Select a **Quick Add Group** (mandatory).

   Quick Add Groups determine:

   * Assigned licenses
   * Calling behavior
   * Configuration templates

   Available Quick Add Groups are filtered by vendor and global settings. 
   See :ref:`quick-add-subscriber-vendor-filtering` and :ref:`global-settings`.

   To onboard a Webex Contact Center agent, use a Quick Add Group that includes 
   Contact Center templates and ensure **Contact Center Customer** access is enabled.

#. (Optional) Select **Send welcome email** if email notifications are configured.

   When a welcome email is sent during the Webex Quick User process, the user's email address is 
   included in the final transaction message.

#. Save your changes.

   After onboarding, all assigned phone numbers (primary and secondary) can be viewed and managed on the 
   **Webex User Details** page.


.. rubric:: Related topics 

* :ref:`manage-number-filters`
* :ref:`add-webex-app-user`