.. _webex-app-call-pickup:

Webex call pickup groups
---------------------------

.. _21.4-PB4|EKB-17359:
.. _25.1|EKB-24194:


.. tip:: 

   :ref:`use-action-search-to-navigate-automate`


Webex pickup groups are synced from Webex Control Hub and can be added, removed, and 
updated from the Automate Admin Portal. 

* Relation (for menu item): ``relation/WebexCallPickup``

Available fields on the input forms in Automate align with available
fields in Webex Control Hub.

.. rubric:: Add a Webex call pickup group: 

1. Go to **Webex Call Groups**. 
2. Click **Add Call Pickup Group**, then select the site.
3. Fill out a name for the call pickup group.
4. Add one or more agents to the call pickup group, and select the agent type, one or more of the following: 

   .. note:: 

      You can, for example, add three agents, and each agent can be a different agent type. 

   * People (a user/person, and provide an email address as their ID)
   * Place (a workspace, and provide a workspace ID)
   * Virtual line (and provide the virtual line ID) 



.. rubric:: Modify Webex call pickup group: 

* **Name** cannot be modified. Delete and re-add to update the name.
* You can update or delete agents.