.. _uc-monitoring-menu:

UC Monitoring Menu
-------------------

:bdg:`UC Monitoring`

VOSS provides several default dashboards that you can copy (clone) and edit to create your own custom dashboards.

Menus, dashboards and widgets on dashboards may depend on the availability and enabledment of additional
services on **Global Settings > Enabled Services**.

Requirements:

1. Solution enabled:  **Global Settings > Enabled Solutions > Enable UC Monitoring Solution**  - see: :ref:`global-settings`.
2. Required services enabled (for example: Cisco CUCM, Cisco CUCX, Microsoft):  **Global Settings > Enabled Services**  - see: :ref:`global-settings`.
3. Assurance data sources configured:

   * Collector (Arbitrator) installation and configuration: :ref:`voss-assurance-arbitrators`
   * Digital Experience Monitoring (DEM) Agent: :ref:`product-configuration-agents`

Dashboard customization:

* :ref:`automate-dashboards`


Alerting
........


Dashboard reference:

* :ref:`all-alerts-overview`

  Overview of alerts and alerting assets.


Diagnostics - Monitoring
..........................

:bdg-primary:`Cisco`
:bdg-primary:`Microsoft`
:bdg-primary:`Webex`

* Required services enabled: Microsoft, Cisco CUCM/CUCX/Webex/UCCX
* Provides default dashboards with diagnostics monitoring details grouped by enabled service.

Example default dashboard: **Microsoft Teams Call List**:

.. image:: /src/images/diagnostics-ms-teams-call-list.png

Dashboard reference:

* :ref:`insights-diagnostics`

  A collection of diagnostic dashboards.
  The panels in the collection are available and grouped by services
  which need to be enabled: Microsoft, Cisco CUCM/CUCX/Webex/UCCX.


Microsoft Diagnostics
'''''''''''''''''''''

:bdg-primary:`Microsoft`

* :ref:`insights-microsoft-teams-call-list`

  Troubleshoot call, video, and VBSS quality - link to additional call
  related dashboards.

* :ref:`insights-microsoft-teams-user-experience-overview`

  Audio quality details with associated device information.

* :ref:`insights-microsoft-teams-calls-with-issues`

  Calls with audio, video, sharing issues and affected users.

* :ref:`insights-microsoft-teams-diagnostic-call-debug`

  Drill down on specific users to view issues affecting quality,
  including session & stream, network and device details.

* :ref:`insights-microsoft-teams-call-activity-trends`
  
  Call activity and quality trends.

* :ref:`insights-microsoft-teams-call-feedback`

  End user feedback analysis.

* :ref:`insights-microsoft-teams-site-quality`

  Audio, video, sharing quality and call lists by site.

* :ref:`insights-microsoft-teams-pstn-calls`

  PSTN call analysis and trends.

* :ref:`insights-microsoft-teams-direct-routing-call-analysis`

  Direct routing call analysis and trends


Cisco Webex Diagnostics
'''''''''''''''''''''''

:bdg-primary:`Webex`


* :ref:`insights-webex-calling`

  Detailed list of calls.

* :ref:`insights-webex-participant`

  Host and participant details.

* :ref:`insights-webex-meetings-quality`

  Meetings quality analysis across modalities.



Performance - Service Management
..................................

:bdg-primary:`Microsoft`
:bdg-primary:`Cisco`

* :ref:`insights-performance-service-management`

  A collection of dashboards providing insights Microsoft, Cisco UC performance.


Microsoft Performance - Service Management
''''''''''''''''''''''''''''''''''''''''''''

:bdg-primary:`Microsoft`


* :ref:`insights-microsoft-teams-service-health`

  Service health and status reported by Microsoft across all services.

* :ref:`insights-microsoft-teams-user-experience-overview`

  Audio quality details with associated device information.



Digital Experience Monitoring
................................


* Provides default dashboards with insights into synthetic testing.

Example default dashboard: **DEM System Trace Details**:

.. image:: /src/images/dem-system-trace-details.png

Dashboard reference:

* :ref:`insights-digital-experience-monitoring`

  A collection of dashboards providing insights into synthetic testing.


* :ref:`dem-agent-stats`

  Provides an at-a-glance view of agent connectivity, web performance,
  and system statistics to monitor and optimize digital experience.

* :ref:`dem-system-trace-details`

  Provides detailed metrics on system connectivity, including ASN
  and hop-based insights into latency, jitter, packet loss, and trace
  details for performance monitoring.

* :ref:`dem-system-trace-status`

  Offers a detailed view of system trace performance, highlighting top ASNs
  and destinations with the highest latency, jitter, and packet loss, alongside
  connectivity test results for comprehensive monitoring.