What's New
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Contact Center Management Guide: Release 25.4
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* EKB-25296: Allow secondary numbers to be added to Webex users. See:  :ref:`webexteams-subscriber-qas`

  Updated Webex Quick User documentation to clarify primary number mapping and secondary line provisioning.
* EKB-25296: Allow secondary numbers to be added to Webex users. See:  :ref:`add-webex-app-user`

  Updated Webex Quick User documentation to clarify primary number mapping and secondary line provisioning.
* EKB-26113: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name. See:  :ref:`add-webex-app-user`

  Added details for how caller ID works for Webex users in VOSS after Webex's deprecation of some fields.
* EKB-27139: Skip update of Webex user during LDAP user update if Control Hub is DirSynced. See:  :ref:`webex-app-user-management`

  Docs updated to clarify when LDAP-triggered updates skip Webex user updates in directory-synced Control Hub environments.
* EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See:  :ref:`manage-users`

  User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
* EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See:  :ref:`webexteams-subscriber-qas`

  User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
* EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See:  :ref:`webex-app-user-management`

  User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
* EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See:  :ref:`add-webex-app-user`

  User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
* EKB-27296: Webex - Make user fields read only on DirSynced Hub in QAS and relation/SparkUser. See:  :ref:`webexteams-subscriber-qas`

  Doc updated for read-only fields on add/update Webex user when Webex Control Hub is dir-synced.
* EKB-27296: Webex - Make user fields read only on DirSynced Hub in QAS and relation/SparkUser. See:  :ref:`add-webex-app-user`

  Doc updated for read-only fields on add/update Webex user when Webex Control Hub is dir-synced.
* EKB-27489: Add email address to QuickAddSubscriber Message section when an email is sent. See:  :ref:`webexteams-subscriber-qas`

  Documentation updated to note that the user’s email address is now included in the final transaction message when a welcome email is sent during Quick Add User.