.. _set-up-contact-center-server:

Add Cisco UCCE Server
----------------------------

.. tip:: 

   :ref:`use-action-search-to-navigate-automate`

This procedure adds a Cisco UCM Contact Center Enterprise (UCCE) server.

1. Log in to the VOSS UI as Provider admin at the Customer hierarchy.
2. Go to the **CC Servers** page.
3. Click the Plus icon (+) to add a new UCCE server.
4. Configure the new UCCE server, then save your changes. The table describes UCCE server settings: 

+----------------------------+---------------------------------------+
| Field                      | Description                           |
+============================+=======================================+
| Contact Center Server Name | Unique name for this UCCE server.     |
|                            | Mandatory.                            |
+----------------------------+---------------------------------------+
| Description                | Server description.                   |
+----------------------------+---------------------------------------+
| CUCM                       | Mandatory. The CUCM device to         |
|                            | associate with this UCCE server.      |
+----------------------------+---------------------------------------+
| Transfer Conference        | Transfer conference pattern used when |
| Pattern                    | transferring calls between agents.    |
|                            | Mandatory.                            |
+----------------------------+---------------------------------------+
| Network VRU                | Pattern used to route calls to a CVP. |
|                            | Mandatory.                            |
+----------------------------+---------------------------------------+
| SIP Trunks                 | Mandatory.                            |
|                            |                                       |
|                            | * Trunk Destination Type: CVP or CUBE |
|                            |   (ENT) or CUSP SIP Trunk. Mandatory. |
|                            |   Both CVP and CUBE (ENT) trunks must |
|                            |   be added for this UCCE server to be |
|                            |   added successfully.                 |
|                            | * Trunk Destination Address:          |
|                            |   Mandatory.                          |
|                            |   The destination address of the CVP  |
|                            |   or CUBE (ENT) or CUSP SIP Trunk.    |
|                            |   Multiple destination addresses &    |
|                            |   ports can be added for each trunk   |
|                            |   type.                               |
|                            | * Trunk Destination Port: The         |
|                            |   destination port of the CVP or      |
|                            |   CUBE (ENT) or CUSP SIP Trunk, if no |
|                            |   value provided system takes 5060 as |
|                            |   default.                            |
|                            | * Trunk Security Profile: The SIP     |
|                            |   trunk Security Profile to be used   |
|                            |   by each trunk. Mandatory.           |
|                            | * SIP Profile: The SIP trunk profile  | 
|                            |   to be used by each trunk.           |
|                            |   Mandatory.                          |
+----------------------------+---------------------------------------+

For 500/1000/4000/12K/SCC - You must provide information for a CVP and a CUBE
(ENT) SIP Trunk. For Small Contact Center, both the CVP and CUBE (ENT) trunks
should have the same IP address with a different Trunk Security Profile selected
in the **Trunk Security Profile** drop-down for each trunk.

For CUSP - You must provide information for a CUSP SIP Trunk. Only one trunk type
can be added.

.. note::

   For CUSP, use only one SIP trunk. For CVP or CUBE (ENT), use two SIP trunks.

   1. Device Pool will create automatically as a part of UCCE server with
      the name "Cu<CUSTOMER_ID>-CC<CC_SERVER_ID>-DP" with the default Call Manager
      Group & Region.
   2. Call Manager Group & Region can be changed in the Cisco Unified Communications
      Manager as desired.
   3. Two application users creates with names pguser & pguser2 - both are created
      with default password "cisco".

.. note::

   * The pguser & pguser2 names may be changed to tie with the Customer ID
     in future releases.
   * For all the phone line CSS of a site, add Cu<CUSTOMER_ID>-CC<CC_SERVER_ID>-Xfer4CCServer-PT to the Class of
     Service member list as a partition with the next available index.
   * The admin needs to add Default Region as related regions for each site region
     created for a site.
   * Reset the trunk by clicking the **Reset** button in the Trunk page after updating
     the SIP profile.