.. _automate-uc-integration-cisco-webex-contact-centre-configuration:

Automate - UC Integration - Cisco Webex Contact Centre Configuration
--------------------------------------------------------------------





Webex Contact Centre Dashboard




.. raw:: latex


   \sphinxstylestrong{Counters}

   \begin{itemize}
   
    
    \item {\hyperref[\detokenize{src/user/contact-center-management-introduction:contact-center-management-introduction}]{\sphinxcrossref{\DUrole{std,std-ref}{Webex Contact Centre Sites}}}}
    
    \item {\hyperref[\detokenize{src/user/contact-center-management-introduction:contact-center-management-introduction}]{\sphinxcrossref{\DUrole{std,std-ref}{Webex Contact Centre Teams}}}}
    
    \item {\hyperref[\detokenize{src/user/webex-user-details:add-webex-app-user}]{\sphinxcrossref{\DUrole{std,std-ref}{Webex Users}}}}
    
    \item {\hyperref[\detokenize{src/user/webex-contact-center-user-management:webex-contact-center-user-management}]{\sphinxcrossref{\DUrole{std,std-ref}{Webex Contact Centre Users}}}}
       
   \end{itemize}


  


   \sphinxstylestrong{Links}

   \begin{itemize}
    
    \item \sphinxstylestrong{ Customer Experience }
    
    \begin{itemize}
    
    \item \sphinxstylestrong{Link Text:} Channels
    \item \sphinxstylestrong{Type:} relation/WebexCXChannel
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Entry Points
    
    \item \sphinxstylestrong{Link Text:} Queues
    \item \sphinxstylestrong{Type:} device/spark/CXContactServiceQueue
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Queues
    
    \item \sphinxstylestrong{Link Text:} Business Hours
    \item \sphinxstylestrong{Type:} device/spark/CXBusinessHours
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Business Hours
    
    \item \sphinxstylestrong{Link Text:} Audio Files
    \item \sphinxstylestrong{Type:} device/spark/CXAudioFile
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Audio Files
    
    \item \sphinxstylestrong{Link Text:} Flows
    \item \sphinxstylestrong{Type:} device/spark/CXFlow
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Flows
       
    \end{itemize}
    \item \sphinxstylestrong{ Desktop Experience }
    
    \begin{itemize}
    
    \item \sphinxstylestrong{Link Text:} Multimedia Profiles
    \item \sphinxstylestrong{Type:} device/spark/CXMultimediaProfile
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Multimedia Profiles
    
    \item \sphinxstylestrong{Link Text:} Outdial ANI
    \item \sphinxstylestrong{Type:} device/spark/CXOutdialANI
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Outdial ANI
    
    \item \sphinxstylestrong{Link Text:} Dial Plans
    \item \sphinxstylestrong{Type:} device/spark/CXDialPlan
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Dial Plans
    
    \item \sphinxstylestrong{Link Text:} Address Books
    \item \sphinxstylestrong{Type:} device/spark/CXAddressBook
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Address Books
    
    \item \sphinxstylestrong{Link Text:} Desktop Profiles
    \item \sphinxstylestrong{Type:} device/spark/CXDesktopProfile
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contect Centre Desktop Profiles
       
    \end{itemize}
    \item \sphinxstylestrong{ Advanced }
    
    \begin{itemize}
    
    \item \sphinxstylestrong{Link Text:} Holidays
    \item \sphinxstylestrong{Type:} device/spark/CXHolidayList
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Holidays
    
    \item \sphinxstylestrong{Link Text:} Overrides
    \item \sphinxstylestrong{Type:} device/spark/CXOverrides
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Overrides
    
    \item \sphinxstylestrong{Link Text:} Work Type
    \item \sphinxstylestrong{Type:} device/spark/CXWorkType
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Work Type
    
    \item \sphinxstylestrong{Link Text:} Auxiliary Codes
    \item \sphinxstylestrong{Type:} device/spark/CXAuxiliaryCode
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Auxiliary Codes
       
    \end{itemize}
    \item \sphinxstylestrong{ User Management }
    
    \begin{itemize}
    
    \item \sphinxstylestrong{Link Text:} Sites
    \item \sphinxstylestrong{Type:} device/spark/CXSite
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Sites
    
    \item \sphinxstylestrong{Link Text:} Teams
    \item \sphinxstylestrong{Type:} device/spark/CXTeam
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} [{'filterValue': 'true', 'filter_by': 'active', 'operation': 'equals'}]
    
    
    \item \sphinxstylestrong{Field Display Policy:} default
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Teams
    
    \item \sphinxstylestrong{Link Text:} Skill Definitions
    \item \sphinxstylestrong{Type:} device/spark/CXSkill
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Skill Definitions
    
    \item \sphinxstylestrong{Link Text:} Skill Profiles
    \item \sphinxstylestrong{Type:} device/spark/CXSkillProfile
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre Skill Profiles
    
    \item \sphinxstylestrong{Link Text:} User Profiles
    \item \sphinxstylestrong{Type:} device/spark/CXUserProfile
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Contact Centre User Profiles
    
    \item \sphinxstylestrong{Link Text:} Webex Users
    \item \sphinxstylestrong{Type:} relation/SparkUser
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    \item \sphinxstylestrong{Field Display Policy:} SparkUserFDP
    
    
    
    
    \item \sphinxstylestrong{Description:} Webex Users
    
    \item \sphinxstylestrong{Link Text:} Onboard User (Quick Add)
    \item \sphinxstylestrong{Type:} view/WebexTeamsSubscriberQas
    \item \sphinxstylestrong{Display:} form
    
    \item \sphinxstylestrong{Filter Options:} []
    
    
    \item \sphinxstylestrong{Field Display Policy:} default
    
    
    
    
    \item \sphinxstylestrong{Description:} Add or enable a User with CC Services
       
    \end{itemize}   
   \end{itemize}







   \sphinxstylestrong{Tables}
   \begin{itemize}
     
     
     \item \sphinxstylestrong{ License Summary } 
     \begin{itemize}
     \item \sphinxstylestrong{Resource:} Webex Calling License
     \item \sphinxstylestrong{drilldown-modelType:} N/A
     
     
      \item \sphinxstylestrong{Fields:} License Name, Total Licenses Purchased, Licenses Used, Subscription Reference
      
      

      \end{itemize}   
   \end{itemize}

  


   

.. raw:: html


   <h3>Counters</h3>

   <table class="panel-table"><tbody>
     <tr>
     <th style="text-align:center">COUNTERS</th>
     </tr>
  
     <tr>
     
     
     <td>
     <p style="border-radius: 6px;background-color: #e1dbdb;">
     
     <i class="material-icons">location_city</i>
     
     
     
     <a href="../contact-center-management-introduction.html">Webex Contact Centre Sites</a>
     
     
     
      <br>device/spark/CXSite
      
      </p>
     </td>
     <td>
     <p style="border-radius: 6px;background-color: #e1dbdb;">
     
     <i class="material-icons">people</i>
     
     
     
     <a href="../contact-center-management-introduction.html">Webex Contact Centre Teams</a>
     
     
     
      <br>device/spark/CXTeam
      
      </p>
     </td>
     <td>
     <p style="border-radius: 6px;background-color: #e1dbdb;">
     
     <i class="material-icons">person_outline</i>
     
     
     
     <a href="../webex-user-details.html">Webex Users</a>
     
     
     
      <br>relation/SparkUser
      
      </p>
     </td>
     <td>
     <p style="border-radius: 6px;background-color: #e1dbdb;">
     
     <i class="material-icons">person_outline</i>
     
     
     
     <a href="../webex-contact-center-user-management.html">Webex Contact Centre Users</a>
     
     
     
      <br>device/spark/CXUser
      
      </p>
     </td>   
     </tr>
   </tbody></table>

  
  



.. raw:: html

   
    <h3>Links</h3>

      
    <table class="panel-table"><tbody>
       <tr>
       <th colspan=8 style="text-align:center">Customer Experience</th>
       </tr>
       <tr>
       <th>Link Text</th><th>Type</th><th>Display</th><th>Filter Options</th><th>Field Display Policy</th><th>Configuration Template</th><th>Condition</th><th>Description</th>
       </tr>
       
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Channels</a>
       
       </td>
       <td>relation/WebexCXChannel</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Entry Points</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Queues</a>
       
       </td>
       <td>device/spark/CXContactServiceQueue</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Queues</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Business Hours</a>
       
       </td>
       <td>device/spark/CXBusinessHours</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Business Hours</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Audio Files</a>
       
       </td>
       <td>device/spark/CXAudioFile</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Audio Files</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Flows</a>
       
       </td>
       <td>device/spark/CXFlow</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Flows</td>
       </tr>   
    </tbody></table>
    <table class="panel-table"><tbody>
       <tr>
       <th colspan=8 style="text-align:center">Desktop Experience</th>
       </tr>
       <tr>
       <th>Link Text</th><th>Type</th><th>Display</th><th>Filter Options</th><th>Field Display Policy</th><th>Configuration Template</th><th>Condition</th><th>Description</th>
       </tr>
       
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Multimedia Profiles</a>
       
       </td>
       <td>device/spark/CXMultimediaProfile</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Multimedia Profiles</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Outdial ANI</a>
       
       </td>
       <td>device/spark/CXOutdialANI</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Outdial ANI</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Dial Plans</a>
       
       </td>
       <td>device/spark/CXDialPlan</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Dial Plans</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Address Books</a>
       
       </td>
       <td>device/spark/CXAddressBook</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Address Books</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Desktop Profiles</a>
       
       </td>
       <td>device/spark/CXDesktopProfile</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contect Centre Desktop Profiles</td>
       </tr>   
    </tbody></table>
    <table class="panel-table"><tbody>
       <tr>
       <th colspan=8 style="text-align:center">Advanced</th>
       </tr>
       <tr>
       <th>Link Text</th><th>Type</th><th>Display</th><th>Filter Options</th><th>Field Display Policy</th><th>Configuration Template</th><th>Condition</th><th>Description</th>
       </tr>
       
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Holidays</a>
       
       </td>
       <td>device/spark/CXHolidayList</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Holidays</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Overrides</a>
       
       </td>
       <td>device/spark/CXOverrides</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Overrides</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Work Type</a>
       
       </td>
       <td>device/spark/CXWorkType</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Work Type</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Auxiliary Codes</a>
       
       </td>
       <td>device/spark/CXAuxiliaryCode</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Auxiliary Codes</td>
       </tr>   
    </tbody></table>
    <table class="panel-table"><tbody>
       <tr>
       <th colspan=8 style="text-align:center">User Management</th>
       </tr>
       <tr>
       <th>Link Text</th><th>Type</th><th>Display</th><th>Filter Options</th><th>Field Display Policy</th><th>Configuration Template</th><th>Condition</th><th>Description</th>
       </tr>
       
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Sites</a>
       
       </td>
       <td>device/spark/CXSite</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Sites</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Teams</a>
       
       </td>
       <td>device/spark/CXTeam</td>
       <td>list</td>
       <td>[{'filterValue': 'true', 'filter_by': 'active', 'operation': 'equals'}]</td>
       <td>default</td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Teams</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">Skill Definitions</a>
       
       </td>
       <td>device/spark/CXSkill</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Skill Definitions</td>
       </tr>
       <tr>
       <td>
       
       <a href="../webex-contact-center-user-management.html">Skill Profiles</a>
       
       </td>
       <td>device/spark/CXSkillProfile</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre Skill Profiles</td>
       </tr>
       <tr>
       <td>
       
       <a href="../contact-center-management-introduction.html">User Profiles</a>
       
       </td>
       <td>device/spark/CXUserProfile</td>
       <td>list</td>
       <td>[]</td>
       <td></td>
       <td></td>
       <td></td>
       <td>Webex Contact Centre User Profiles</td>
       </tr>
       <tr>
       <td>
       
       <a href="../webex-user-details.html">Webex Users</a>
       
       </td>
       <td>relation/SparkUser</td>
       <td>list</td>
       <td>[]</td>
       <td>SparkUserFDP</td>
       <td></td>
       <td></td>
       <td>Webex Users</td>
       </tr>
       <tr>
       <td>
       
       <a href="../webex-app-quick-subscriber.html">Onboard User (Quick Add)</a>
       
       </td>
       <td>view/WebexTeamsSubscriberQas</td>
       <td>form</td>
       <td>[]</td>
       <td>default</td>
       <td></td>
       <td></td>
       <td>Add or enable a User with CC Services</td>
       </tr>   
    </tbody></table>   

  


  


.. raw:: html

   <h3>Tables</h3>
  
   <table class="panel-table">
     <thead>
     <tr>
     <th colspan=4  style="text-align:center">TABLES</th>
     </tr>
     <tr>
     <th>Title</th><th>Resource</th><th>Fields</th><th>Drill-down</th>
     </tr>
     </thead>
     <tbody>
     <tr>
     
     
     <tr> <td>License Summary</td>
	  
	  
          <td><a href="../webex-app.html">Webex Calling License</a></td>
	  
	  
          <td>
           
           License Name </br>
           Total Licenses Purchased </br>
           Licenses Used </br>
           Subscription Reference </br>
         </td>
          <td>drilldown-modelType: N/A</td>
      
     </tr>   
   </tbody></table>