.. _automate-service-desk-additional-admin-functions-admin-tools:

Automate Service Desk - Additional Admin Functions - Admin Tools
----------------------------------------------------------------





General tools, file access and information for the Service Desk Role




.. raw:: latex



  


   \sphinxstylestrong{Links}

   \begin{itemize}
    
    \item \sphinxstylestrong{ General Tools }
    
    \begin{itemize}
    
    \item \sphinxstylestrong{Link Text:} Transaction Log
    \item \sphinxstylestrong{Type:} tool/Transaction
    \item \sphinxstylestrong{Display:} list
    
    
    
    
    
    \item \sphinxstylestrong{Link Text:} Bulk Load
    \item \sphinxstylestrong{Type:} tool/BulkLoad
    \item \sphinxstylestrong{Display:} form
    
    
    
    
    
    \item \sphinxstylestrong{Link Text:} Alerts
    \item \sphinxstylestrong{Type:} data/Alert
    \item \sphinxstylestrong{Display:} list
    
    
    
    
       
    \end{itemize}
    \item \sphinxstylestrong{ Overbuild Tools }
    
    \begin{itemize}
    
    \item \sphinxstylestrong{Link Text:} Overbuild Overview
    \item \sphinxstylestrong{Type:} view/OverbuildOverview
    \item \sphinxstylestrong{Display:} form
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Overview counts of service resources in the system and to see elements that may need to run through overbuild
    
    \item \sphinxstylestrong{Link Text:} Site Defaults
    \item \sphinxstylestrong{Type:} data/SiteDefaultsDoc
    \item \sphinxstylestrong{Display:} list
    
    
    
    
    
    \item \sphinxstylestrong{Description:} View site default values to see and adjust overbuild settings for the site
    
    \item \sphinxstylestrong{Link Text:} Run Overbuild
    \item \sphinxstylestrong{Type:} view/EasyOverbuild
    \item \sphinxstylestrong{Display:} form
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Run the overbuild tool to move resources
    
    \item \sphinxstylestrong{Link Text:} Run Analogue Gateway Overbuild
    \item \sphinxstylestrong{Type:} view/GS_AGW_overbuild_VIEW
    \item \sphinxstylestrong{Display:} form
    
    
    
    
    \item \sphinxstylestrong{Condition:} \begin{verbatim}{{ macro.is_cisco_cucm_enabled }}\end{verbatim}
    
    
    \item \sphinxstylestrong{Description:} Run the analog gateway specific tool to move analog gateway resources
    
    \item \sphinxstylestrong{Link Text:} Run Dial-Plan Overbuild
    \item \sphinxstylestrong{Type:} view/MKI_DialPlan_Overbuild_View
    \item \sphinxstylestrong{Display:} form
    
    
    
    
    \item \sphinxstylestrong{Condition:} \begin{verbatim}{{ macro.is_cisco_cucm_enabled }}\end{verbatim}
    
    
    \item \sphinxstylestrong{Description:} Run dial plan specific overbuild tool
    
    \item \sphinxstylestrong{Link Text:} Dial-Plan Overbuild Search Queries
    \item \sphinxstylestrong{Type:} data/BrownField
    \item \sphinxstylestrong{Display:} list
    
    \item \sphinxstylestrong{Filter Options:} [{'filter_by': 'name', 'operation': 'contains', 'filterValue': 'Overbuild_Search_Queries', 'ignore_case': True}]
    
    
    
    
    \item \sphinxstylestrong{Condition:} \begin{verbatim}{{ macro.is_cisco_cucm_enabled }}\end{verbatim}
    
    
    \item \sphinxstylestrong{Description:} Review the dial plan queries for overbuild
    
    \item \sphinxstylestrong{Link Text:} Fix User Phone Associate Tool
    \item \sphinxstylestrong{Type:} view/FixUserAssociateDevices
    \item \sphinxstylestrong{Display:} form
    
    
    
    
    \item \sphinxstylestrong{Condition:} \begin{verbatim}{{ macro.is_cisco_cucm_enabled }}\end{verbatim}
    
    
    \item \sphinxstylestrong{Description:} Tool to run and fix user and phone association
    
    \item \sphinxstylestrong{Link Text:} Move user (without Services)
    \item \sphinxstylestrong{Type:} view/HcsMoveUsersVIEW
    \item \sphinxstylestrong{Display:} list
    
    
    
    
    
    \item \sphinxstylestrong{Description:} Move User advanced feature to move user (without services) to a different hierarchy. If moving a user with services - use the Move User on the related user dashboards.
       
    \end{itemize}   
   \end{itemize}







  


   
  
  



.. raw:: html

   
    <h3>Links</h3>

      
    <table class="panel-table"><tbody>
       <tr>
       <th colspan=8 style="text-align:center">General Tools</th>
       </tr>
       <tr>
       <th>Link Text</th><th>Type</th><th>Display</th><th>Filter Options</th><th>Field Display Policy</th><th>Configuration Template</th><th>Condition</th><th>Description</th>
       </tr>
       
       <tr>
       <td>
       
       <a href="../concepts-transaction-logging-audit.html">Transaction Log</a>
       
       </td>
       <td>tool/Transaction</td>
       <td>list</td>
       <td></td>
       <td></td>
       <td></td>
       <td></td>
       <td></td>
       </tr>
       <tr>
       <td>
       
       <a href="../reference-bulk-loader-sheets.html">Bulk Load</a>
       
       </td>
       <td>tool/BulkLoad</td>
       <td>form</td>
       <td></td>
       <td></td>
       <td></td>
       <td></td>
       <td></td>
       </tr>
       <tr>
       <td>
       
       <a href="../concepts-alerts.html">Alerts</a>
       
       </td>
       <td>data/Alert</td>
       <td>list</td>
       <td></td>
       <td></td>
       <td></td>
       <td></td>
       <td></td>
       </tr>   
    </tbody></table>
    <table class="panel-table"><tbody>
       <tr>
       <th colspan=8 style="text-align:center">Overbuild Tools</th>
       </tr>
       <tr>
       <th>Link Text</th><th>Type</th><th>Display</th><th>Filter Options</th><th>Field Display Policy</th><th>Configuration Template</th><th>Condition</th><th>Description</th>
       </tr>
       
       <tr>
       <td>
       
       <a href="../uc-overbuild-overview.html">Overbuild Overview</a>
       
       </td>
       <td>view/OverbuildOverview</td>
       <td>form</td>
       <td></td>
       <td></td>
       <td></td>
       <td></td>
       <td>Overview counts of service resources in the system and to see elements that may need to run through overbuild</td>
       </tr>
       <tr>
       <td>
       
       <a href="../site-defaults.html">Site Defaults</a>
       
       </td>
       <td>data/SiteDefaultsDoc</td>
       <td>list</td>
       <td></td>
       <td></td>
       <td></td>
       <td></td>
       <td>View site default values to see and adjust overbuild settings for the site</td>
       </tr>
       <tr>
       <td>
       
       <a href="../run-overbuild.html">Run Overbuild</a>
       
       </td>
       <td>view/EasyOverbuild</td>
       <td>form</td>
       <td></td>
       <td></td>
       <td></td>
       <td></td>
       <td>Run the overbuild tool to move resources</td>
       </tr>
       <tr>
       <td>
       
       <a href="../concepts-overbuild-analog-gateway.html">Run Analogue Gateway Overbuild</a>
       
       </td>
       <td>view/GS_AGW_overbuild_VIEW</td>
       <td>form</td>
       <td></td>
       <td></td>
       <td></td>
       <td><pre>{{ macro.is_cisco_cucm_enabled }}</pre></td>
       <td>Run the analog gateway specific tool to move analog gateway resources</td>
       </tr>
       <tr>
       <td>
       
       <a href="../concepts-run-dial-plan-overbuild.html">Run Dial-Plan Overbuild</a>
       
       </td>
       <td>view/MKI_DialPlan_Overbuild_View</td>
       <td>form</td>
       <td></td>
       <td></td>
       <td></td>
       <td><pre>{{ macro.is_cisco_cucm_enabled }}</pre></td>
       <td>Run dial plan specific overbuild tool</td>
       </tr>
       <tr>
       <td>
       
       Dial-Plan Overbuild Search Queries
       
       </td>
       <td>data/BrownField</td>
       <td>list</td>
       <td>[{'filter_by': 'name', 'operation': 'contains', 'filterValue': 'Overbuild_Search_Queries', 'ignore_case': True}]</td>
       <td></td>
       <td></td>
       <td><pre>{{ macro.is_cisco_cucm_enabled }}</pre></td>
       <td>Review the dial plan queries for overbuild</td>
       </tr>
       <tr>
       <td>
       
       <a href="../concepts-user-phone-associate-tool.html">Fix User Phone Associate Tool</a>
       
       </td>
       <td>view/FixUserAssociateDevices</td>
       <td>form</td>
       <td></td>
       <td></td>
       <td></td>
       <td><pre>{{ macro.is_cisco_cucm_enabled }}</pre></td>
       <td>Tool to run and fix user and phone association</td>
       </tr>
       <tr>
       <td>
       
       <a href="../move-user-without-services.html">Move user (without Services)</a>
       
       </td>
       <td>view/HcsMoveUsersVIEW</td>
       <td>list</td>
       <td></td>
       <td></td>
       <td></td>
       <td></td>
       <td>Move User advanced feature to move user (without services) to a different hierarchy. If moving a user with services - use the Move User on the related user dashboards.</td>
       </tr>   
    </tbody></table>