.. _cuc-schedule:

Cisco Auto Attendant Schedule
--------------------------------------

.. tip:: 

   :ref:`use-action-search-to-navigate-automate`



Overview 
............

.. note::

   You can only manage schedules at the same hierarchy level (or lower) as your
   log in level. For example, if you login as a customer administrator, you can
   view schedules at your own customer hierarchy level, and add new schedules at
   (or below) your hierarchy level.


During initial installation, VOSS imports two predefined schedules from Cisco
Unity Connection. These are accessed via the **Schedule** page for CUC:

* **All Hours**
* **Weekdays**

By default, the **All Hours** schedule is configured to be "active" 24 hours a day,
7 days a week, with no holidays. Routing rules that follow this schedule will always
be active, and call handlers that use this schedule 'as is', will never use off hour
transfer settings or play closed greetings.

The **Weekdays** schedule is configured to be active from 8 a.m. to 5 p.m. (in the
time zone of the Cisco Unity Connection server) from Monday through Friday. It is
also configured to observe any days and times that are set in the default Holidays
schedule.

.. note:: 

   By default the **Holidays** schedule is not configured for any days or times.
   — at a minimum you may want to add days and times to this holiday schedule
   when your organization will be closed.


.. rubric:: Holidays

When a Holiday setting is in effect, holiday greetings are played (if enabled),
and off hours transfer rules are observed. You can set up several years of holidays
at a time. Because many holidays occur on different dates each year, confirm that
the holiday schedule remains accurate annually.


.. rubric:: Related topics 

* :ref:`create-cuc-schedule`
* :ref:`cuc-schedule-mod`
* :ref:`concepts-call-handler-service`



.. _create-cuc-schedule:

Add a call handler (auto attendant) schedule
...............................................

You may want to create a new schedule for your organization.

The flowchart sets out the steps to add a call handler (auto attendant) schedule.

.. index:: Flowchart;Auto Attendant Schedule Management

.. include:: aa-schedule-management.uml


Standard hours schedule
''''''''''''''''''''''''''''

On the **Schedule** page, modify or add the ('Standard Hours') schedule:

.. image:: /src/images/call-handler-schedule.png

Click **Schedule Details +** enter or select the following fields:

* **Name**
* **Start Time**
* **End Time**.
* **Is Active <day>**
   
Take note of the following field: **Uses Holiday Schedule**.
If you want your schedule to recognize days that are
included as holidays in a holiday schedule, then choose a holiday schedule from
the **Uses Holiday Schedule** drop-down list. Any day included in the selected
holiday schedule will be recognized as a holiday.


.. note::

   * Another method to create a new schedule is to:
   
     1. Select an existing schedule from the **Schedule** list view.
     #. Clone it (**Action > Clone**) to the desired hierarchy level.
     #. Edit as required.
     #. Click **Save**.
   * Only one schedule is assigned to the auto attendant, so a required custom
     'Holiday' schedule can be added to a custom 'Standard Hours' schedule
     by using the **Uses Holiday Schedule** drop-down list. This custom 'Standard Hours'
     schedule is then assigned to the auto attendant.

This schedule can then be selected as the **Schedule** from the created
auto attendant on **View Cisco Auto Attendant**.

.. image:: /src/images/view-aa-schedule.png

Holiday Schedule
'''''''''''''''''

To create a new holiday schedule:

1. Select the **Is Holiday** checkbox.
#. Click **Holiday Details +** enter the following fields:

   * **Name**
   * **Holiday Start Date**
   * **Holiday End Date**
   * **Start Time**
   * **End Time**.
   
#. Add more days to the holiday as required by clicking **+** next to the entered
   holiday, and entering new details in the fields.
#. Click **Save** when complete.

.. image:: /src/images/call-handler-holiday-schedule.png

.. _cuc-schedule-mod:

Update a call handler schedule
....................................

1. In the Admin Portal, go to the CUC **Schedule** page. 
2. In the **Schedule** list view, click on the schedule you wish to edit.
#. Update the relevant fields. See :ref:`create-cuc-schedule`

   .. note:: 

      If you're updating a *Holidays* schedule, click the Plus icon at **Holiday Details**, 
      then fill out details for the holiday, including Name, Start Time, End Time, and 
      select **End of Day** to define whether the schedule becomes inactive at midnight on the 
      day of the holiday. Finally, click in the **Start Date and End Date** field to 
      select a date for the holiday from the calendar date picker.

      .. image:: /src/images/schedule-holidays-update.png

#. Save your changes.




Delete a call handler schedule
.................................

1. In the Admin Portal, go to the CUC **Schedule**. 
2. In the **Schedule** list view, select the checkbox adjacent to the schedule you
   want to delete. If you want to delete more than one schedule, select multiple
   checkboxes.
#. Click the toolbar **Delete** icon.
#. In the dialog asking you to confirm the deletion, click **Yes**.