.. _contact-center-conditions-and-restrictions:

Contact Center Service
---------------------------------------

.. tip:: 

   :ref:`use-action-search-to-navigate-automate`


Overview
............

* Only one instance of Contact Center server can be created for a Cisco Unified
  Communications Manager (CUCM) cluster.
* Only one instance of Contact Center service can be created for Contact Center
  server.
* For CUSP, only one trunk of type CUSP needs to be added via the Contact Center **Services** page. 

* If you wish to delete a server, ensure the service is deleted first.

.. note::

   Before starting to delete a Contact Center server, delete all the agent lines for that Contact Center server.



.. _edit-contact-center-services:

Update Contact Center services 
...............................


1. Log in to the VOSS UI as a Provider or Reseller admin.
2. Choose the customer hierarchy level.
3. Go to the **Services** page for Contact Center. 
4. Click the Contact Center service you wish to edit, then make the changes you require.
  
   .. note::

      Contact Center service name is read-only and can't be modified.

5. Save your changes.



.. _delete-contact-center-services:

Delete Contact Center services
................................

1. Log in to the VOSS UI as a Provider or Reseller admin.
2. Choose the customer hierarchy level.
3. Go to the **Services** page for Contact Center.
4. Select the checkbox adjacent to the name of any Contact Center service you wish to delete, then click 
   the **Delete** icon.
5. Click **Yes** to confirm the deletion.