.. _add-agent-line-phone:

Agent Lines
------------

.. tip:: 

   :ref:`use-action-search-to-navigate-automate`



Add an Agent Line
......................

This procedure adds a UCCX agent line (phone or device profile).

.. rubric:: Prerequisites:

To have an application user available: 

* Add a UCCX server: 

  In the VOSS UI, go to **UCCX Server**. Add a server. Two SIP Trunks are needed, a CVP and CUBEE on the server.

* Add a UCCX service: 

  In the VOSS UI, add a service using UCCX server you added. This step creates the application users 
  needed when adding an agent line.


.. rubric:: Add agent line

1. In the VOSS UI, go to **Agent Lines**.
2. Click the Plus icon (+) to add a new agent line.
3. Fill out at least the mandatory configuration. Consider the following:

   * Device Type*
   
     * Phone, or
     * Device Profile (Extension Mobility)
      
   * Profile User* (Device Profile device types only)
   
     Drop-down displays only users who have an extension mobility profile.

4. Click **Save** to add the agent line.



.. _tag-cti-port-as-cc-agent-line:

Tag CTI port as UCCX agent line
.................................


1. In the VOSS UI, go to **Agent Lines**.
2. Set the relevant hierarchy path (Provider, Reseller, Customer, Site). 
3. Click the Plus icon (+) to add a new CTI port.
4. At **Device Type**, select **Phone**.
5. At **Device Name**, select a port from the list of device names.
6. At **Line**, select the line. 
7. At **Application User**, select **pguser**.
8. Save your changes. 
9. Repeat this procedure for both LCP and RCP ports.