Unlock a Locked Out Administrator

This procedure unlocks an administrator’s account, where the administrator is locked out on account of a credential policy violation

Prerequisites:

  • You must be an administrator user at a hierarchy node above the hierarchy node of the locked out admin user.

Perform these steps:

  1. Log in as provider, reseller, or customer admin, depending on the location of the locked out administrator.

  2. Go to User Management > Admins.

  3. Click the administrator whose account you want to unlock.

  4. On the Account Information tab, clear the Locked checkbox.

  5. Click Save.