Add a Call Pickup Group

This procedure adds a call pickup group in VOSS Automate.

  1. Log in as Provider, Reseller, Customer, or Site administrator.

  2. Set the hierarchy to the Customer or Site level.

  3. If you’ve set the hierarchy level to Customer, choose the Network Device List. This step is not required if your hierarchy level is set to Site.

  4. Go to Subscriber Management > Call Pickup Groups.

  5. Click the Add button to open the Call Pickup Groups page.

  6. Configure options on the Call Pickup Group tab:

    • Enter a name and a description.

    • At Call Pickup Group Number, choose the pickup group pilot number.

    • At Route Partition Name, choose the required route partition.

    • At Pickup Notification, choose the method, one of the following: No Alert, Audio Alert, Visual Alert, or Audio and Visual Alert.

    • At Pickup Notification Timer, enter the required period, as a number of seconds.

    • If the call pickup group is associated with other pickup groups, click the Plus icon (+) at Call Pickup Groups to add an entry. Choose a pickup group name, and set a priority.

      Note

      This allows users to pick up incoming calls in a group that is associated with their own group. Note that the first member is automatically added, so there is no need to specify the first member as itself in an Add request.

      For included pickup group names, ensure that the priority always starts at 1. When more than one included group exists, the group with Priority 1 has the highest the priority of answering calls for the associated group. Integer values are added in order of priority.

      The associated Directory Name and Partition is automatically selected, based on the Call Pickup Group Name. Set any required Pickup Notification settings.

  7. Configure options on the Member Lines tab:

    • Click the Plus icon (+) to add an entry.

    • At Directory Number, choose a directory number, which auto-populates the Route Partition field.

      Note

      You can choose a different route partition, if required.

      Call pickup group members will only be successfully added if their directory number exists in a valid route partition. Directory numbers in a ‘null’ route partition appear as selectable members, but saving them results in an error.

    • Repeat this step to add more member lines to the call pickup group.

  8. Click Save to add the call pickup group.

Note

If you’re using partitions with the call pickup numbers, ensure that the directory numbers that are assigned to the call pickup group have a calling search space (CSS) that includes the appropriate partitions. The recommendation is to use CU{macro}-PreISR-PT partition for the call pickup groups added at the customer hierarchy.

The selected Call Pickup Groups drop-down lists the call pickup groups created at the customer level and the site level. Select the required call pickup group from both the customer and the site level.

Adding a call pickup group at customer level with members across child sites, succeeds without error, and the configuration is pushed to the associated Unified CM (CUCM). However, when viewing the call pickup group configuration after it was added, the added members will not be seen. Added members are only seen if the call pickup group and its members are at the same hierarchy level

To verify the individual member line association with the call pickup groups, you can go to Subscriber Management > Lines. The call pickup group under Lines displays the associated call pickup group

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Call Pickup Groups: Overview

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Delete a Call Pickup Group