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Provider Core Feature Guide: Release 21.2

  • EKB-10156: SelfService password recovery and password change does not perform the same changes. See: Manage Passwords

    Update details for Self-service user password reset

  • EKB-10481: Phone or Device Profile Service URL field is not populated when Subscribing to IP Phone Service. See: Manage Subscribers

    Added details for how the URL is pre-populated when parameters exist.

  • EKB-10481: Phone or Device Profile Service URL field is not populated when Subscribing to IP Phone Service. See: Configure Phones

    Added details for how the URL is pre-populated when parameters exist.

  • EKB-10481: Phone or Device Profile Service URL field is not populated when Subscribing to IP Phone Service. See: Configure Extension Mobility Profile

    Added details for how the URL is pre-populated when parameters exist.

  • EKB-10651: Top Down LDAP sync setting cucm.user.UserIdentity to email instead of UPN. See: LDAP Integration

    Update for top-down LDAP sync and setting for cucm.user.UserIdentity

  • EKB-11005: change password not visible for local user with SSO in hierarchy scope. See: User Authentication

    Updated authentication details

  • EKB-11005: change password not visible for local user with SSO in hierarchy scope. See: Manage Passwords

    Updated authentication details

  • EKB-11070: Quick Add SIP Gateway and SIP Gateway Port do not show the Help link. See: Add Port to Analog Gateway

    Added context-sensitive link

  • EKB-11070: Quick Add SIP Gateway and SIP Gateway Port do not show the Help link. See: SIP Gateway Port

    Added context-sensitive link

  • EKB-11261: Add menu entry for List MOH Files. See: Music on Hold (MOH) File Management

    Added details for new menu item

  • EKB-1549: Arrays in relation joins should be ordered in some deterministic way. See: Set up an Analog Gateway (provider deployment)

    Added a note about endpoint order

  • EKB-8981: Add support for defining Macros within Model Instance Filter for Generic Driver (MS Teams). See: Model Instance Filter

    Added details on model filter conditions

  • EKB-9462: Make Route List Optional when adding or modifying Call Handlers with a pilot value. See: Add, Update, or Delete a Call Handler (Auto Attendant)

    Added details for optional route list

  • EKB-9594: Adding a Hunt Pilot on the second CUCM, at Customer level, fails if the Hunt List name already exists on CUCM1. See: Add, Edit, and Delete Hunt Groups

    Added a note around support for duplicate hunt groups

  • EKB-9644: MOH update Audio Source Name and File. See: Music on Hold (MOH) File Management

    Added that name and file are editable when managing existing MoH audio sources

  • EKB-9936: Generic Dial Plan: Add “PSTN Access” field to SIP Trunks model. See: Dial Plan Models

    Added details for PSTN access

  • VOSS-873: Support Microsoft Exchange Online Management. See: VOSS Automate Microsoft Connection Parameters

    Added details for using Microsoft Exchange in VOSS Automate

  • VOSS-873: Support Microsoft Exchange Online Management (EKB-10405: Need an Exchange Card on BAP Multi Vendor Subscriber). See: Add an Admin User

    Added details for using Microsoft Exchange in VOSS Automate

  • VOSS-873: Support Microsoft Exchange Online Management. See: Microsoft Subscribers

    Added details for using Microsoft Exchange in VOSS Automate

  • VOSS-873: Support Microsoft Exchange Online Management. See: Microsoft Exchange

    Added details for using Microsoft Exchange in VOSS Automate

  • VOSS-879: Update VOSS Branding. See: Introduction to the Admin Portal User Interface

    Added rebranding details, including new theme management

  • VOSS-879: Update VOSS Branding (EKB-9717: Array fields default to shut and have to be opened individually). See: Introduction to the Admin Portal User Interface

    Added rebranding details, including new theme management

Enterprise Core Feature Guide: Release 21.2

  • EKB-10156: SelfService password recovery and password change does not perform the same changes. See: Manage Passwords

    Update details for Self-service user password reset

  • EKB-10481: Phone or Device Profile Service URL field is not populated when Subscribing to IP Phone Service. See: Manage Subscribers

    Added details for how the URL is pre-populated when parameters exist.

  • EKB-10481: Phone or Device Profile Service URL field is not populated when Subscribing to IP Phone Service. See: Configure Phones

    Added details for how the URL is pre-populated when parameters exist.

  • EKB-10481: Phone or Device Profile Service URL field is not populated when Subscribing to IP Phone Service. See: Configure Extension Mobility Profile

    Added details for how the URL is pre-populated when parameters exist.

  • EKB-10651: Top Down LDAP sync setting cucm.user.UserIdentity to email instead of UPN. See: LDAP Integration

    Update for top-down LDAP sync and setting for cucm.user.UserIdentity

  • EKB-11005: change password not visible for local user with SSO in hierarchy scope. See: User Authentication

    Updated authentication details

  • EKB-11005: change password not visible for local user with SSO in hierarchy scope. See: Manage Passwords

    Updated authentication details

  • EKB-11070: Quick Add SIP Gateway and SIP Gateway Port do not show the Help link. See: Add Port to Analog Gateway

    Added context-sensitive link

  • EKB-11070: Quick Add SIP Gateway and SIP Gateway Port do not show the Help link. See: SIP Gateway Port

    Added context-sensitive link

  • EKB-11261: Add menu entry for List MOH Files. See: Music on Hold (MOH) File Management

    Added details for new menu item

  • EKB-1549: Arrays in relation joins should be ordered in some deterministic way. See: Set up an Analog Gateway

    Added a note about endpoint order

  • EKB-8981: Add support for defining Macros within Model Instance Filter for Generic Driver (MS Teams). See: Model Instance Filter

    Added details on model filter conditions

  • EKB-9462: Make Route List Optional when adding or modifying Call Handlers with a pilot value. See: Add, Update, or Delete a Call Handler (Auto Attendant)

    Added details for optional route list

  • EKB-9594: Adding a Hunt Pilot on the second CUCM, at Customer level, fails if the Hunt List name already exists on CUCM1. See: Add, Edit, and Delete Hunt Groups

    Added a note around support for duplicate hunt groups

  • EKB-9644: MOH update Audio Source Name and File. See: Music on Hold (MOH) File Management

    Added that name and file are editable when managing existing MoH audio sources

  • EKB-9936: Generic Dial Plan: Add “PSTN Access” field to SIP Trunks model. See: Dial Plan Models

    Added details for PSTN access

  • VOSS-873: Support Microsoft Exchange Online Management. See: VOSS Automate Microsoft Connection Parameters

    Added details for using Microsoft Exchange in VOSS Automate

  • VOSS-873: Support Microsoft Exchange Online Management (EKB-10405: Need an Exchange Card on BAP Multi Vendor Subscriber). See: Add an Admin User

    Added details for using Microsoft Exchange in VOSS Automate

  • VOSS-873: Support Microsoft Exchange Online Management. See: Microsoft Subscribers

    Added details for using Microsoft Exchange in VOSS Automate

  • VOSS-873: Support Microsoft Exchange Online Management. See: Microsoft Exchange

    Added details for using Microsoft Exchange in VOSS Automate

  • VOSS-879: Update VOSS Branding. See: Introduction to the Admin Portal User Interface

    Added rebranding details, including new theme management

  • VOSS-879: Update VOSS Branding (EKB-9717: Array fields default to shut and have to be opened individually). See: Introduction to the Admin Portal User Interface

    Added rebranding details, including new theme management

Self-service Guide: Release 21.2

  • EKB-9934: Reset security questions saves “successfully” but the TXN in the backend actually fails. See: Accessing Minimal Mode

    Updated instructions for completing security questions

Platform Guide: Release 21.2

Advanced Configuration Guide: Release 21.2

Business Admin Portal Guide: Release 21.2

  • EKB-10181: Add “Fetch real-time phone status” action to Phones page. See: Phones

    Added details for new icon

  • EKB-10475: Caller Input fields on BAP show the internal names on the summary page. See: Voicemail

    Added the field to the list of editable settings

  • EKB-10481: Phone or Device Profile Service URL field is not populated when Subscribing to IP Phone Service. See: Phones

    Added details for how the URL is pre-populated when parameters exist.

  • EKB-10481: Phone or Device Profile Service URL field is not populated when Subscribing to IP Phone Service. See: Extension Mobility

    Added details for how the URL is pre-populated when parameters exist.

  • VOSS-873: Support Microsoft Exchange Online Management (EKB-10590: Add Icon to BAP Subscriber List when Exchange Mailbox exists). See: View and Manage Subscribers

    Added details for using Microsoft Exchange in VOSS Automate

  • VOSS-873: Support Microsoft Exchange Online Management (EKB-10405: Need an Exchange Card on BAP Multi Vendor Subscriber). See: View and Manage Subscribers

    Added details for using Microsoft Exchange in VOSS Automate

API Guide: Release 21.2

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