Number Inventory Overview¶

Overview¶

Number inventory allows you to view and manage the number inventory at the specified hierarchy level. It allows you to track numbers and to see how they are used in the system. This is done through a number of workflows to ensure the selection of numbers is limited to those available, and includes the ability to:

Add, modify, and delete numbers
View the status of numbers (Used, Used-Utility, Available, Reserved, Cooling).
Store additional business data about the numbers.

Note

Internal numbers can’t be added if Number Management is disabled for the customer. (See Create and Modify a Customer)
Numbers created in the number inventory are in VOSS Automate only; they are not synced to Unified CM.

See Also:

Number Status and Usage

Hierarchy¶

The number inventory can exist at a different hierarchy level to the lines for the users, services, and devices that consume them, which are typically at site level.

The inventory can also exist at customer level. This makes it easier if the allocation and availability of numbers is not site-specific. This saves moving numbers around sites to increase availability, and keeps a more central inventory of available numbers. It is also important if numbers are shared across sites. If you are a customer with multiple sites, ensure that the internal numbers you specify are unique across sites.

If the number allocation is site-specific, the numbers can be added or assigned to site level.

Number inventory can only exist at provider, customer, or site hierarchy. It is not applicable to the intermediate hierarchy.

Partition and Cluster¶

Number inventory is not partition or cluster aware. If the same numbers are used multiple times but in different partitions, then these all map to the same number. This should be taken into account when thinking about the hierarchy level at which the number inventory exists.

Also, not being cluster aware, if the same number exists on different clusters, this again will map back to the same inventory value unless numbers are assigned to the site level.

Reservation¶

Numbers can be reserved for future use. For example, for users who will soon be joining the company. When a number is reserved, it is unavailable and cannot be allocated to a subscriber, phone, device, etc. See also: Number Reservation.

Number Cooling¶

Numbers can be placed into a cooling period, either manually or automatically. When automated number cooling is enabled, numbers are placed into cooling for a predefined period when the subscriber or phone associated with the number is deleted.

Note

Automated number cooling is enabled and disabled in the Global Settings. The default is disabled.

While the number is in its cooling period, it is unavailable and cannot be allocated, for example, to a subscriber, phone, or device.

A number is released from cooling and is available for use when:

The cooling period reaches its end date
It is manually released from the cooling period

See also:

Number Cooling

Number Inventory entries - End-user Provisioning Tasks¶

For more information on provisioning each of these tasks, refer to the relevant topics in the VOSS Automate Core Feature Guide.

Task	Menu Default Location	Notes
Lines	Subscriber Management > Lines	When lines are added through phones and subscriber, line details can be modified. The number for the line cannot be modified; if you attempt to change the number assigned to the line, the operation fails.
Phones	Subscriber Management > Phones > Lines tab > Dirn > Pattern	The Dirn > Pattern contains a list of available numbers. Numbers that are used are marked as “Used” in the Number Inventory. Only available numbers are listed.
Subscribers	Subscriber Management > Subscribers > Phones > Lines > Dirn	The Dirn > Pattern contains a list of available numbers. Numbers that are used are marked as “Used” in the Number Inventory. Only available numbers are listed.
	Subscriber Management > Subscribers > Voicemail	The “Voicemail Line” list contains numbers provisioned to lines.
Quick Add Subscribers	Subscriber Management > Quick Add Subscriber > Lines > Directory Number	The Number Inventory list contains available numbers. Numbers that are used are marked as “Used” in the Number Inventory. Only available numbers are listed.
PLAR (Hotdial)	Subscriber Management > PLAR (Hotdial)	Numbers provisioned to lines are displayed in the Hotdial Destination Pattern list. Numbers that are used are marked as “Used-Utility” in the Number Inventory.
Hunt Groups	Subscriber Management > Hunt Groups > Members > Directory Number	Numbers provisioned to lines are displayed in the Pattern list. Numbers that are used are marked as “Used-Utility” in the Number Inventory.
Call Pickup Groups	Subscriber Management > Call Pickup Groups > Call Pickup Group > Line	Numbers provisioned to member lines are displayed in the Pattern list. Numbers that are used are marked as “Used-Utility” in the Number Inventory.

VOSS Automate 21.2