Provider Core Feature Guide¶
Hierarchy Management¶
- Introduction to Hierarchies
- Data Access Security
- Navigating the Hierarchy
- View the Hierarchy
- Site Defaults Doc Templates
- Create a Provider (provider deployment)
- Create a Reseller (provider deployment)
- Create Intermediate Node
- Delete a Hierarchy
- Delete Issues and Purges (provider deployment)
- Set Localization Language at Hierarchy Node
Customer Management¶
Site Management¶
Cisco Apps Management¶
HCM-F Device¶
Cisco Unified Communications Manager (CUCM)¶
- Cisco Unified Communications Manager Configuration in VOSS Automate (provider deployment)
- Set Up CUCM Servers
- Clone an Instance of a CUCM Device Model
- Headset Enablement
- Set Up IM and Presence Service Servers
- CUP Cluster Migration
- Migrate CUP to a Cisco Unified CM Cluster
- Delete a CUCM Server
- Configure Regions
- Delete Region
- Softkey Templates
- Call Park Management
- Media Resources
Time Periods and Time Schedules¶
SIP Profiles¶
SIP Trunk Security Profiles¶
Route Groups¶
Route Lists¶
Route Patterns¶
Translation Patterns¶
CUCM Music On Hold (MOH)¶
CUCM FAC Management¶
CUC (Cisco Unity Connection)¶
CER (Cisco Emergency Responder)¶
CCX (Cisco Contact Center Express)¶
Prime Collab (Cisco PCA)¶
IOS¶
- IOS Device Management
- IOS Device Management Workflow
- Command Builders
- Local Break Out (LBO) and Analog Gateway Configuration and Generated Events (provider deployment)
- Local Break Out (LBO) and Analog Gateway Events, IOS Commands, and Variables (provider deployment)
- MGCP Analog Gateway Events and IOS Commands
- Translation Rule Numbering
- Set up an IOS Device
- Analog Gateways
- Set up an Analog Gateway (provider deployment)
- Add Port to Analog Gateway
- SIP Gateway Port
- Quick Add SIP Gateway
- Set up SIP Local Gateway
- Delete a SIP Local Gateway
- Update a SIP Local Gateway
- IOS Gateway Manual Configuration
UC Prep Management¶
- Introduction to UC Prep
- Caveats
- Menu Descriptions
- UCPrep Profiles
- UCPrep Profile Push
- Date Time Groups
- Call Manager Groups
- Call Manager Host Adjustment
- Call Manager SIP Trunk Security Profiles
- Call Manager SIP Profiles
- Call Manager Audio Codec Preferences
- Call Manager Application Users
- Call Manager Feature Control Policies
- Call Manager Route Filters
- Unity Authentication Policies
- Unity User Templates
Load Balancing¶
Customer Equipment¶
Microsoft Apps Management¶
LDAP Management¶
Entitlement¶
User Management¶
Important
When upgrading from 19.X or earlier, please refer to the VOSS-4-UC 21.1 Release Changes and Impact document for details on model and workflow changes. Customizations related to these changes may be affected.
Users¶
Provisioning¶
Authentication¶
Sync and Purge¶
- Subscriber and User Synchronization: Overview
- User Management Scenarios
- User Sync Source
- User Field Mapping
- Users Synchronized from LDAP to VOSS Automate
- User Synchronized from LDAP to VOSS Automate (SSO Enabled)
- Users Synchronized from LDAP to Cisco Unified Communications Manager
- Users Synchronized to VOSS Automate
- Synchronize or Purge LDAP Users
- Synchronize Users, Lines, and Phones from Cisco Unified CM
- LDAP Sync Actions
Manage Filters¶
Move Users¶
- Methods for Pushing Users to Cisco Unified CM
- Automatically Move Users Synchronized from Cisco Unified CM
- Move Users (provider deployment)
- Moving Users from Customer to Site
- Moving Users from Site to Site (provider deployment)
- Site-to-Site User Move Transaction Log Errors
- Purge a Cisco Unified CM User from VOSS Automate Only
- Convert User Type CUCM-LDAP to CUCM Local
- Managing Duplicate Usernames
Session Timeouts¶
User Accounts and Passwords¶
Cisco Unity Connection (CUC) Passwords¶
Access Profiles¶
Dial Plan Management¶
Dial Plan Workflow¶
- Dialplan Overview (provider deployment)
- Dial Plan Example Workflow
- Create a Customer Dial Plan (provider deployment)
- Create a Site Dial Plan (provider deployment)
- Update a Site Dial Plan (provider deployment)
- Configure Class of Service (provider deployment)
- Clone a Class of Service
- Macros in VOSS Automate
- Configure Short Code
Directory Number Routing¶
Emergency Calls¶
Cisco Dial Plan Management¶
Cisco Shell Schema Groups¶
Date Time Groups¶
Locations¶
CTI Route Points¶
Microsoft Teams Dial Plan Management¶
Microsoft Teams Policies¶
Number Management¶
Important
When upgrading from 19.X or earlier, please refer to the VOSS-4-UC 21.1 Release Changes and Impact document for details on model and workflow changes. Customizations related to these changes may be affected.
Internal Number Management¶
E164 Number Management¶
Subscriber Management¶
Subscribers¶
Multi Vendor Subscribers¶
Quick Add Subscriber¶
- Quick Add Subscriber: Overview
- Quick Add Subscriber Device Pool
- Quick Add Subscriber Class of Service
- Expose Device Pools and Class of Service in Quick Add Subscriber
- QAS Configuration (provider deployment)
- Quick Add Subscriber Group
- Quick Add Subscriber Groups Default Model
- Quick Add Subscriber Conditions (provider deployment)
Intercom Lines¶
Phones¶
- Phone Type Management
- Phone Onboarding with Cisco Activation Codes
- Configure Phones
- Phone Status Export
- VOSS Phones
- Move Phones (provider deployment)
- Moving Phones from Site to Site (provider deployment)
- Delete Phones
- Reset-Restart Site Phones
- Certificate Authority Functions Fields
- Generate Problem Reporting Tool (PRT)
- Replace Phones
Smart Add Phone¶
Class of Service¶
Headsets¶
Extension Mobility¶
Subscriber Workflows¶
- Creating a Configuration Template
- Creating Quick Add Subscriber Groups
- Delete a Quick Add Subscriber Group
- Create Subscribers with Existing Users
- Create Subscribers with New Users
- Updating Subscribers
- Provisioning Services to Users (provider deployment)
- Provision the Voice Service
- Provision the Extension Mobility Service
- Provision the Voicemail Service
- Provision the WebEx Service
- Provision the Pexip Conference Service
- Provision the Single Number Reach Service
- Provision the Contact Center Agent
- Provision the Webex Teams Service
- Provision the Jabber or Dual Mode Device Service
- Enable Self Provisioning
- Workflow for Deleting Subscribers
Line Reports¶
Customization Reports¶
Voicemail¶
Conferencing¶
Webex Teams Users¶
Reassign Services¶
PLAR (Hotdial)¶
Hunt Groups¶
Call Pickup Groups¶
Contact Center¶
Microsoft Subscriber Management¶
- Microsoft Configuration
- Microsoft Subscribers
- Microsoft Licenses
- VOSS Automate Configuration and Sync
- Microsoft User Move Configuration
- Model Filter Criteria for Microsoft
- Quick Add Subscriber for Microsoft Users
- Overbuild for Microsoft
- Sync with Flow Through for Microsoft
- Flow Through Provisioning Criteria for Microsoft
- Microsoft Exchange
Services¶
Voice Mail¶
Contact Center Service¶
- Set Up Contact Center Using Cisco Unified Communications Manager
- Prerequisites: Overview
- Built-in-Bridge (provider deployment)
- Configure the Built-in-Bridge (provider deployment)
- Enable or Disable the Built-in-Bridge
- How to Set Up a Contact Center Server
- Edit Contact Center Servers
- Delete Contact Center Servers
- How to Set Up a Contact Center Service
- Edit Contact Center Services
- Delete Contact Center Services
- Conditions / Restrictions: Overview
- Configure CTI Port
- Tag CTI Port as Contact Center Agent Line
Cisco Media Sense¶
Cisco Remote Silent Monitoring¶
Intelligent Proximity for Mobile Voice¶
Auto Attendant (Call Handler)¶
Cisco Unity Connection (CUC) Localization¶
Overbuild¶
Overbuild Introduction¶
Moving Model Instances¶
Overbuild Site Defaults¶
Run Overbuild¶
Overbuild Tool¶
Run Dial Plan Overbuild¶
User Phone Association¶
Overbuild Analog Gateway¶
Filter Calling Search Spaces¶
Administration Tools¶
Import¶
Bulk Administration¶
- Bulk Load Overview
- Data Export
- Bulk Export of Model Data
- Bulk Load Template Export
- Carry out a Bulk Load Template Export
- Bulk Load Sheets
- Bulk Load Limitations
- Sample Bulk Loaders
- Bulk Load Template Sheet Layout
- Export Data Sheet Layout
- Bulk Loading a File
- Bulk Load Sheet Macro Evaluation
- Bulk Load Transactions
Transactions¶
- Transaction Logging and Audit
- Parent and Sub-transactions for Asynchronous Transactions
- View a Transaction
- Transaction Log Levels
- Transaction Details
- Filtering Transactions
- Filtering Sub-Transactions and Logs
- Transaction Behavior
- Transaction Priority
- Transaction Log Example
- Device Data Sync Errors in Transactions
- Export a Transaction
Northbound Notifications¶
Schedules¶
System Settings¶
Single Sign On (SSO)¶
Data Sync¶
- Data Sync Overview
- Default Cache Control Policy
- Data Sync Types
- Full Sync
- Enable a Scheduled Data Sync
- Manually Run the Default Data Sync
- Controlling a Data Sync with a Model Type List
- Create a Targeted Model Type List
- Model Instance Filter
- Model Instance Filter Examples
- View List of Device Models
- Create a Custom Data Sync
- Unified CM Change Notification Feature Alerts
Self Service Administration¶
Self Provisioning¶
- Self-Provisioning Overview
- Bottom-Up User Management
- Top-Down User Management
- Cisco Unified Communications Manager Configuration for Self-Provisioning
- Site Configuration for Self-Provisioning (provider deployment)
- Generate a User’s Primary Line
- Specify the Primary Line per Subscriber
- Add a Self-Provisioning Universal Device Template
- Add a Self-Provisioning Universal Line Template
- Add a Self-Provisioning User Profile
- Set a Default User Profile for a Site
- Add Self-Provisioning Line Mask
Appendix: Business Admin Portal Configuration¶
Appendix: Optional Features¶
Dial Plan Management¶
Unity SIP Integration¶
Phone Based Registration¶
- Phone Based Registration
- Phone Based Registration: Overview
- Architecture
- Pre-Requisites
- Expose access to Phone Based Registration feature
- Create a restricted API Role and Admin user
- Install the Phone Based Registration Web Service
- Configure the Phone Based Registration Add-On
- Configure a Cisco Unified CM for Phone Based Registration
- High Level Overview of Phone Based Provisioning
- Detail Phone Based Provisioning Steps
- Provisioning PBR Device Records with Site Wide PINs
- Menu Layout and Access Profiles