Webex Teams Licenses

Webex Teams Feature Reference

This provides a condensed view of the Webex Teams Licenses consumed and available at the selected hierarchy level.

Click Webex Teams > Licenses to open the Webex Teams Licenses list view. The list view provides the following information:

  • Name (of the license)

  • Total Units (total number of licenses available)

  • Consumed Units (the number of licenses still available)

  • Location (where the licenses are available and used)

Webex Teams license usage counts are’t automatically updated in VOSS Automate after licenses are assigned (that is, after assigning a subscriber with Webex Teams services). For this reason, it is recommended that you create a schedule to periodically sync Webex Teams user licenses.

Webex Teams user license syncs may be actioned manually:

Admin Portal

To sync Webex Teams users for the customer, click the Services menu, then on the Customer Access form, click Action > Sync Webex Teams Roles Licenses

Go to (default menu) Administration Tools > Data Sync and run the SyncSparkRolesLicenses<customer_name> instance.

Business Admin Portal

On the Webex Teams Quick Actions card at the customer hierarchy, select Sync Licenses.

Important

Webex Teams Licenses need to be synced after upgrading to release 21.1:

  1. Execute the Data Sync named SyncSparkRolesLicenses<CUSTOMER_NAME>.

  2. If the Webex Teams organization associated with the Customer hierarchy has multiple Subscriptions, a default Subscription must be configured under the Webex Teams Customer Access.

    See: Create Webex Teams Service.

  3. If the Webex Teams organization associated with the Customer hierarchy has multiple Site URLs, a default Site URL must be configured under the Webex Teams Customer Access.

    See: Create Webex Teams Service.

Only licenses synced and managed by VOSS Automate will be assignable to a Webex User. This means that licenses from Subscriptions and Sites other than the default configured above will not be retained on a user.

Note

This process only collects data at customer and site levels.