Prerequisites: Overview

  1. Once you have VOSS Automate configured and have added a Provider, add a Customer (under Provider or Reseller). Log in as a Provider Admin.

  2. Contact Center configuration is only supported for dedicated Unified Communications Applications for a Customer. When adding a Provider, clear Shared UC Apps.

  3. After successfully adding a Customer, choose the Customer hierarchy at the above context level and then add the Cisco Unified Communications Manager(s) to that customer from Apps Management > Cisco Unified Communications Manager > Servers.

  4. Complete a Cisco Unified Communications Manager import before proceeding further.

  5. VOSS Automate supports multiple Cisco Unified Communications Manager clusters at a Customer hierarchy. You can decide which cluster to use for Contact Center and IP telephony.

  6. SIP Trunk Security Profiles must be created manually in each Cisco Unified Communications Manager and synced to VOSS Automate.

  7. For the Contact Center customers, Built-in-Bridge must be enabled for the phones. By default, it is disabled at system level.

  8. SIP Trunk Profiles must be created manually in each Cisco Unified Communications Manager and synced to VOSS Automate.

previous

Set Up Contact Center Using Cisco Unified Communications Manager

next

Built-in-Bridge (provider deployment)