Contact Center Servers¶
Overview¶
Reseller level and higher administrators can view and manage Cisco Unified Contact Center Express (CCX) servers, typically from the Apps Management menu.
Note
Network Device Lists must always be updated to include the CCX server, even when a single server is used per customer.
Multiple CCX servers can be configured for a single customer. In this case, the relevant Network Device Lists be updated with the CCX server references.
Cisco Unified CM and CCX server integration should also be carried out as pre-configuration for this feature to work correctly.
Related Topics
Set Up a Contact Center Server¶
Log in as Provider administrator or higher and navigate to the required hierarchy.
Click the Add button and fill in the server details on the input form.
The current supported Versions are 11.x and 12.x.
Set the Application User ID values of the server. These are Cisco UCM Application users to be used for agent device association. Typically this would be the RMCM application user (CCX Resource Manager, Unified CM Telephony user), but could also include others for call recording and so on.
Data Sync of Contact Center Server¶
When the Contact Center server is added, you can run a pull data sync from the server to VOSS Automate. This can be done from the Contact Center Server input interface menu: Actions > Sync.
In addition, VOSS Automate also automatically creates two default Data Sync instances to manage and schedule data synchronization between the device and VOSS Automate. These can be seen from the Data Sync list view:
SyncUccx-<host>: use this sync to schedule or manually sync data between the server and VOSS Automate.
PurgeUCcx-<host>: disabled by default to avoid accidental purges. It and can be enabled by changing the Sync Type to “Purge Local Resources” from “Pull from Device” and by clearing the Disabled Operations.
The Data Sync instances will be removed automatically when the server is deleted. The purge sync will also be executed on server deletion, thereby removing any configuration from the VOSS Automate system.