Unified Messaging Account¶
Overview¶
Unified Messaging (Single Inbox) is a Cisco Unity Connection service that enables users to have a single inbox in their e-mail client that is used for their e-mail as well as their Voicemail.
Note
VOSS Automate only supports either the Exchange or Office 365 Unified Messaging Service, MeetingPlace is not supported.
Only one Unified Messaging Account (Single Inbox) per Subscriber can be added by VOSS Automate. However, if an existing Cisco Unity Connection subscriber is imported into VOSS Automate already has more than one account, then all associated services are imported, and will be available in VOSS Automate.
Administrators must manually sync VOSS Automate with Cisco Unity Connection to obtain the required Unified Messaging Services. A manual sync must also be done whenever changes are made to the Cisco Unity Connection server.
VOSS Automate does not automatically integrate Cisco Unity Connection Servers with Microsoft Exchange, the details for that process can be found here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx.html
The following Cisco Unity Connection settings, set to ‘True’ (On), are included in Unified Messaging:
EmailAddressUseCorp - Use Corporate Email Address
EnableMailboxSynchCapability - Synchronize Connection and Exchange Mailboxes (Single Inbox)
The following two models were added to the Model Type List CUCXN Overbuild Resources for Unified Messaging:
device/cuc/ExternalService
device/cuc/ExternalServiceAccount (the actual Cisco Unity Connection User’s model which contains their Unified Messaging Account)
VOSS Automate also added a new Model Type list CUCXN Unified Messaging Services, and added the same two Models: device/cuc/ExternalService and device/cuc/ExternalServiceAccount
Procedure¶
Choose Subscriber Management > Voicemail.
Click on the subscriber for whom you want to add the unified messaging service.
On the CUC Account tab, click Unified Messaging Account + and choose the Unified Messaging Service from the drop-down list.
Click Save when complete.