Contact Center Enterprise Data Export¶
Filename: <YYYY-MM-DD_HHMM>_contact_center_enterprise.json.gz
Layout:
ELEMENT |
DESCRIPTION AND SOURCE FIELD |
DATA TYPE |
VERSION |
|---|---|---|---|
provider_name |
Name of the Provider |
string |
v2.2 |
reseller_name |
Name of the Reseller |
string |
v2.2 |
customer_name |
name of the customer |
string |
v2.2 |
division_name |
Intermediate Node (e.g Division or other node) |
string |
v2.2 |
location_name |
Site Name |
string |
v2.2 |
hierarchy |
The full hierarchy path for the item being exported |
string |
v2.2 |
Name |
Contact Center Username device/ccdm/Agent.Name |
string |
v2.2 |
PeripheralNumber |
Skill group peripheral number device/ccdm/Agent.PeripheralNumber |
integer |
v2.2 |
Supervisor |
User type device/ccdm/Agent.Supervisor |
boolean |
v2.2 |
Example
[
{
"division_name":"",
"Supervisor":false,
"Name":"standalone_ccdm_user_2",
"hierarchy":"sys.hcs.Provider_01.Reseller_01.Customer_01.Site_01",
"reseller_name":"Reseller_01",
"location_name":"Site_01",
"provider_name":"Provider_01",
"PeripheralNumber":2,
"customer_name":"Customer_01"
}
]