Contact Center Enterprise Data Export

Filename: <YYYY-MM-DD_HHMM>_contact_center_enterprise.json.gz

Layout:

ELEMENT

DESCRIPTION AND SOURCE FIELD

DATA TYPE

VERSION

provider_name

Name of the Provider

string

v2.2

reseller_name

Name of the Reseller

string

v2.2

customer_name

name of the customer

string

v2.2

division_name

Intermediate Node (e.g Division or other node)

string

v2.2

location_name

Site Name

string

v2.2

hierarchy

The full hierarchy path for the item being exported

string

v2.2

Name

Contact Center Username

device/ccdm/Agent.Name

string

v2.2

PeripheralNumber

Skill group peripheral number

device/ccdm/Agent.PeripheralNumber

integer

v2.2

Supervisor

User type

device/ccdm/Agent.Supervisor

boolean

v2.2

Example

[
 {
   "division_name":"",
   "Supervisor":false,
   "Name":"standalone_ccdm_user_2",
   "hierarchy":"sys.hcs.Provider_01.Reseller_01.Customer_01.Site_01",
   "reseller_name":"Reseller_01",
   "location_name":"Site_01",
   "provider_name":"Provider_01",
   "PeripheralNumber":2,
   "customer_name":"Customer_01"
 }
]