Best Practices Menus¶
In addition to a default set of menus, VOSS Automate also provides best practice menus for provider and customer administrators, including the associated access profiles and landing pages.
These menus have a more business-oriented structure and include additional options based on best practice adaptations that may also be included in VOSS Automate.
The best practice menus have the following features:
A menu order, nesting and naming convention according to common business use.
The top-down order of the menus follow the logical order of tasks and system hierarchies that are used to carry out these tasks.
For example, for provider administrators, the Cisco UC App Management menu provides menus only for these Cisco devices, while SMTP server and other settings carried out by providers are arranged under Provider Configuration. Similarly, the Cisco Subscriber Services menu has sub-menus for all the functionality associated with these subscribers in VOSS Automate.
Where a menu is for a form view (input or edit), the first word in the menu name is in capitals, for example ADD Internal Number Inventory. Note that this does not apply to menu names that start with abbreviations and acronyms like E164, HCS, LDAP and so on. In this case, the capital rule will apply to the next word in the menu item name.
Menus for URLs:
Menus are provided for VOSS Automate portals so that is easy to launch into another portal.
Important
In the case of menus that use URLs, you need to update the URLs to match your configuration.
To modify and to assign your modification of a best practice menu to a user role, consider the following:
Managing menu layouts - see: Create a Menu Layout. Also consider using the Menu Diff Tool to easily modify menus - see the Advanced Configuration Guide for details.
Field Display Policies associated with menu items are available. For further configuration, see: Add or Edit a Field Display Policy.
Configuration Templates associated with menu items are available. For further configuration, see: Creating a Configuration Template.
Access Profiles for the best practices menus are provided - see the list under the Access Profiles menu. If any access profiles need to be modified to align with a modified menu, see: Access Profile Permissions and Operations.
Landing Pages for the best practices menus are provided - see the list under the Landing Pages menu.
The menus for specific adaptations are listed below. Note that an adaptation may not necessarily be on your system.
Menu |
Sub-Menu |
3rd level menu |
Adaptation |
|---|---|---|---|
VOSS Phone Server Management |
VOSS Phone Server VOSS Phone Adaptive Dial Plan |
VOSS Phone Server |
|
Customer Management |
Contact Centre Services |
|
ContactCentre-VoiceRecording User |
HCS Dial Plan Management |
HCS Dialplan Additions HCS Group CLI |
|
Dialplan Additions Group CLI |
Site Management |
Advanced Site Functions |
SameDialplanOB 8XData |
Overbuild Same Dialplan AddSite |
Number Management |
(N to 1) DN to E164 Associations with Update |
N to 1 E164 Association Update Support |
|
Number Management |
ADD Multi-step Number Inventory |
Number Inventory Mgmt - Multi-Step |
|
Cisco Subscriber Services |
Add Lines to Pickup Group |
Pickup Group Membership |
|
Cisco Subscriber Services |
|
Change Line |
|
Cisco Subscriber Services |
Line Recording |
Line Recording |
Menu |
Sub-Menu |
3rd level menu |
Adaptation |
|---|---|---|---|
Cisco MACD Functions |
|
Enhanced ForceAuthenticationCode Support |
|
Multi- Vendor Services |
VOSS Phones |
VOSS Phone Server |
|
Audit Tools |
VOSS Day 2 Customer Audit Tool |
Audit Tool |
|
Overbuild Tools |
RUN EM-User Overbuild |
Audit Tool |
|
Overbuild Tools |
E164 TPs AND TRANSFORM Move Tool |
DN Overbuild |