.. _unlock_a_locked_out_administrator:

Unlock a Locked Out Administrator
---------------------------------

This procedure unlocks an administrator's account, where the administrator is locked out on account
of a credential policy violation

**Prerequisites**:

* You must be an administrator user at a hierarchy node above the hierarchy node of the locked out admin user.


**Perform these steps**:

1. Log in as provider, reseller, or customer admin, depending on the location of
   the locked out administrator.
2. Go to **User Management > Admins**.
3. Click the administrator whose account you want to unlock.
4. On the **Account Information** tab, clear the **Locked** checkbox.
5. Click **Save**.