Webex Teams Feature Workflow

Webex Teams Feature Reference

Note

Only steps 1 and 2 below are mandatory for Webex Teams to function in VOSS Automate. The other steps are dependent on your particular requirements.

A typical Webex Teams workflow is:

  1. Create Webex Teams Service (see Create Webex Teams Service).

  2. Make sure that the Webex Teams check box is selected at the required hierarchy level under both Entitlement > Catalogs (see Create an Entitlement Catalog) and Entitlement > Profiles (see Create an Entitlement Profile).

  3. Sync existing Webex Teams users for the customer by clicking Action > Sync Webex Teams Users on the Customer Access form. A sync can also be run by executing SyncSpark[Customer] from Administration Tools > Data Sync.

  4. Add a Webex Teams user in VOSS Automate (see Add Webex Teams User).

  5. Add Webex Teams users using Subscriber Management > Subscribers.

  6. If you want to add a Webex Teams user using Quick Add Subscriber (QAS), choose the Webex Teams User Template to use for the user. This selection overrides the default user template referenced in the Quick Add Subscriber Groups associated to the user. If a Webex Teams User Template is not selected from the drop-down, selection falls back to the Webex Teams User Template referenced in the associated Quick Add Subscriber Groups. If you want customized values, clone the Webex Teams User Template (Customizations > Configuration Templates), and edit as required.

  7. Add Webex Teams users using Subscriber Management > Quick Add Subscriber (see Webex Teams Quick Add)

  8. Provision Webex Teams for an existing user (see Provision the Webex Teams Service).

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Create Webex Teams Service