Self Service: Overview¶
Using the VOSS Automate Self Service interface, users can configure their own phone settings, including voicemail, call forwarding, availability, and speed dials.
To access the Self Service interface, a user must be assigned a SelfService role in VOSS Automate. A user may get a SelfService role in one of the following ways:
Automatically when synced from LDAP, if the LDAP Sync has the User Role configured to a SelfService role.
By default when synced from Cisco Unified Communications Manager.
Manually assigned by an administrator using User Management > Users.
To access the Self Service interface, the user enters
https://<Hostname>/selfservice/#/login?theme=[your_theme]
in the browser URL field.
Note
Access to the Self Service interface and the VOSS Automate Admin Portal are mutually exclusive. Therefore, if an administrator needs access to the Self Service interface, the administrator needs a second user configured in VOSS Automate with a SelfService role assigned to it.
If the theme value is set as login?theme=cisco_selfservice then the theme
will revert to the Self-service theme that has been set as the default.