Create a Call Handler (Auto Attendant) Schedule¶
You may want to create a new schedule for your organization.
On the Schedule form (modify or add), take note of the following field:
Uses Holiday Schedule - If you want your schedule to recognise days that are included as holidays in a holiday schedule, then choose a holiday schedule from the Uses Holiday Schedule drop-down list. Any day included in the selected holiday schedule will be recognized as a holiday.
If you want to create a new holiday schedule:
Select the Is Holiday check box.
Click Holiday Details + enter the following fields:
Name
Holiday Start Date
Holiday End Date
Start Time
End Time.
Add more days to the holiday as required by clicking + next to the entered holiday, and entering new details in the fields.
Click Save when complete.
Note
Another method to create a new schedule is to:
Select an existing schedule from the Schedule list view.
Clone it (Action > Clone) to the desired hierarchy level.
Edit as required.
Click Save.