Provision the Voice Service

This procedure provisions a voice service to a subscriber.

  1. Go to Subscriber Management > Quick Add Subscriber.

  2. Select a user from the Username drop-down; then, select the Voice checkbox.

  3. Optionally, select phone details in these fields:

    • Phone Type

    • Phone Protocol

    • Phone Button Template

    • Phone Security Profile

    Note

    • To prevent conflicting QAS settings, fill out the optional fields in the order displayed on the form.

    • Default values depend on the selected Quick Add Group (QAG). New values you define for the optional fields override existing values in QAG, CFT (configuration template), and in any other backend (non-editable) CFTs. The system populates any fields left blank with values from QAG, CFT, SDD (Site Defaults Document), or other backend CFTs.

    • The template you select (for example, ‘Phone Type’), must exist in the QAG and must be allowed by the entitlement profile, which filters the Phone Type drop-down to display only devices enabled by this profile.

    • If a phone button template is not specified in QAG, or if the specified phone button template has blank values for the phone fields, the phone field values are pulled from the SDD.

      To override the default phone button template, enter a new value in the Phone Button Template field. The new value is applied on Unified CM, if it allows the phone type.

  4. Required. In the Lines section, select a line from the Directory Number drop-down.

    Note

    The line must be one of the directory numbers in Subscriber Management > Directory Number Inventory.

  5. Required. In the Phones section, select a phone from the Phone Name drop-down.

    Important

    • Phones available in this drop-down are:

      • In the assigned Quick Add Subscriber Group, which have possibly synced from Unified CM

      • Available at the specific site

      • Not currently owned by any other user

        Note that the ability to associate an existing, un-associated phone to a subscriber using Quick Add Subscriber (QAS) depends on the Global Settings setup for Phones.

    • If you wish to add a new phone, enter a valid name in the Phone Name field. Ensure you enter the phone name correctly (including the correct number of characters).

      The phone name must have:

      • A prefix (such as SEP)

      • A MAC address (12 hexadecimal characters)

    To add more phones, repeat this step until you have all the phones you need.

  6. Click Save.

See also:

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Provisioning Services to Users (provider deployment)

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Provision the Extension Mobility Service