Add Agent Line (Phone or Device Profile)¶
Prerequisites:
In order to have an application user available, add a Contact Center server and service:
Under Services > Contact Center > Servers (default): add a server.
Two SIP Trunks are needed, a CVP and CUBEE on the server.
Under Services > Contact Center > Service (default): add a service using the above server. This step will create the application users needed when adding an Agent Line.
Perform these steps:
From the Agent Lines form (default menu Subscriber Management > Agent Lines).
Click Add to add a new agent line.
Complete the mandatory fields, consider the following:
Device Type*
Phone, or
Device Profile (Extension Mobility)
Profile User* (Device Profile device types only)
Drop-down displays only users who have an extension mobility profile.
Click Save to add the agent line.