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Creating DDIs for Voice Mail Pilot Numbers

Before You Begin

To create a DDI for a voice mail pilot number, perform the following steps on VOSS Automate. The voice mail pilot number must be created before performing this procedure. See Define a Voicemail Pilot Number.

  1. Log in to VOSS Automate as a Provider, Reseller, or Customer administrator.

  2. Use the breadcrumbs to navigate to the customer hierarchy node that contains the voice mail pilotnumber.

  3. Select Device Management > CUCM > Route Patterns.

  4. Select Add.

  5. Create a new route pattern instance with the following information:

    1. On the Pattern Definition tab, complete the following item:.

      1. CUCM: Select the appropriate Cisco Unified Communications Manager cluster for this route pattern. This should be the cluster on which you created the voice mail pilot.

      2. Route Pattern: +<E.164 number>: Enter an appropriate DDI number.

      3. Route Partition: Cu<customerId>-E164LookUp-PT

      4. Route List: From the drop-down, choose the appropriate route list for the target voice mail pilot number. The pilot number will be in the route list name. Example:

        Cu<customerId>-<voicemail service name><targetVM pilot number>-RL, Cu5-TestVmService1000-RL

    2. On the Called Party Transforms tab, enter a pilot number in the Called Party Transform Mask field; for example, 1000.

  6. Select Save.

  7. Repeat these steps for each voice mail pilot number.

    Note

    This route pattern needs to be deleted from Device Management > CUCM > Route Patterns before the voice mail pilot can be deleted. This is because this new route pattern will still reference the pilot-specific route list, causing the voice mail pilot number delete workflow to fail. If this occurs, delete the route pattern and attempt to delete the voice mail pilot again.