.. _webex-teams-licenses:


Webex Teams Licenses
--------------------

.. _21.1|EKB-8338:

:ref:`Webex-Teams-Feature-Reference`


This provides a condensed view of the Webex Teams Licenses consumed and available
at the selected hierarchy level.

Click **Webex Teams > Licenses** to open the **Webex Teams
Licenses** list view. The list view provides the following information:

* Name (of the license)
* Total Units (total number of licenses available)
* Consumed Units (the number of licenses still available)
* Location (where the licenses are available and used)


Webex Teams license usage counts are't automatically updated in VOSS Automate after licenses 
are assigned (that is, after assigning a subscriber with Webex Teams services). For 
this reason, it is recommended that you create a schedule to periodically sync Webex Teams 
user licenses.

Webex Teams user license syncs may be actioned manually: 

======================= ============================================================================================================================
Admin Portal            To sync Webex Teams users for the customer,  
                        click the **Services** menu, then on the 
                        Customer Access form, click **Action > Sync 
                        Webex Teams Roles Licenses**
                        
                        Go to (default menu) **Administration Tools > Data Sync** and run the ``SyncSparkRolesLicenses<customer_name>`` instance.
                           
Business Admin Portal   On the Webex Teams Quick Actions card at the 
                        customer hierarchy, select **Sync Licenses**. 
======================= ============================================================================================================================ 



.. important::

   Webex Teams Licenses need to be synced after upgrading to release 21.1:
   
   1. Execute the Data Sync named ``SyncSparkRolesLicenses<CUSTOMER_NAME>``.
   2. If the Webex Teams organization associated with the Customer hierarchy
      has multiple Subscriptions, a default Subscription must be configured
      under the Webex Teams Customer Access.

      See: :ref:`create-webex-teams-service`.
   3. If the Webex Teams organization associated with the Customer hierarchy
      has multiple Site URLs, a default Site URL must be configured under the
      Webex Teams Customer Access.

      See: :ref:`create-webex-teams-service`.

   Only licenses synced and managed by VOSS Automate will be assignable to a Webex User.
   This means that licenses from Subscriptions and Sites
   other than the default configured above will not be retained on a user.


.. note:: 
   
   This process only collects data at customer and site levels.