Provider Core Feature Guide¶
Hierarchy Management¶
Site Management¶
Cisco Apps Management¶
HCM-F Device¶
CUCM (Cisco Unified Communications Manager)¶
- Cisco Unified Communications Manager Configuration in VOSS-4-UC
- Set Up Cisco Unified Communications Manager Servers
- Clone an Instance of a Cisco Unified CM Device Model
- Headset Enablement
- Set Up IM and Presence Service Servers
- CUP Cluster Migration
- Migrate CUP to a Cisco Unified CM Cluster
- Cisco Unified Communications Manager Server Deletion
- Configure Regions
- Delete Region
- Softkey Templates
- Call Park Management
- Media Resources
Time Periods and Time Schedules¶
SIP Profiles¶
SIP Trunk Security Profiles¶
Route Groups¶
Route Lists¶
Route Patterns¶
Translation Patterns¶
CUCM Music On Hold (MOH)¶
CUCM FAC Management¶
CUC (Cisco Unity Connection)¶
CER (Cisco Emergency Responder)¶
CCX (Cisco Contact Center Express)¶
Prime Collab (Cisco PCA)¶
IOS¶
- IOS Device Management: Overview
- Command Builders Overview
- IOS Device Management Workflow
- LBO and Analog Gateway Configuration and Generated Events
- Local Break Out and Analog Gateway Events, IOS Commands, and Variables
- MGCP Analog Gateway Events and IOS Commands
- Translation Rule Numbering
- Set up a Command Builder
- Clone a Command Builder
- Set up an IOS Device
- Analog Gateways
- Set up an Analog Gateway
- Add Port to Analog Gateway
- Quick Add SIP Gateway
- Set up SIP Local Gateway
- Delete a SIP Local Gateway
- Update a SIP Local Gateway
- IOS Gateway Manual Configuration
- View IOS Commands Log
- Consolidate IOS Commands
- Regenerate IOS Commands
UC Prep Management¶
- Introduction
- Caveats
- Menu Descriptions
- UCPrep Profiles
- UCPrep Profile Push
- Date Time Groups
- Call Manager Groups
- Call Manager Host Adjustment
- Call Manager SIP Trunk Security Profiles
- Call Manager SIP Profiles
- Call Manager Audio Codec Preferences
- Call Manager Application Users
- Call Manager Feature Control Policies
- Call Manager Route Filters
- Unity Authentication Policies
- Unity User Templates
Load Balancing¶
Customer Equipment¶
Microsoft Apps Management¶
Microsoft Tenant¶
Microsoft Devices¶
- Microsoft Devices Introduction
- Active Directory Server Configuration Parameters
- Skype for Business Server Configuration Parameters
- Exchange Server Configuration Parameters
- Microsoft Online (Office 365 Tenant) Configuration Parameters
- Skype for Business Online Configuration Parameters
- Exchange Online Configuration Parameters
LDAP Management¶
Entitlement¶
User Management¶
Important
For VOSS-4-UC release 21.1, refer to the VOSS-4-UC 21.1 Release Changes and Impact document for details on model and workflow changes. Customizations related to these changes may be affected.
Provisioning¶
Authentication¶
Sync and Purge¶
- Subscriber and User Synchronization: Overview
- User Management Scenarios
- User Sync Source
- User Field Mapping
- Users Synchronized from LDAP to VOSS-4-UC
- User Synchronized from LDAP to VOSS-4-UC (SSO Enabled)
- Users Synchronized from LDAP to Cisco Unified Communications Manager
- Users Synchronized to VOSS-4-UC
- Synchronize or Purge LDAP Users
- Synchronize Users, Lines, and Phones from Cisco Unified CM
- LDAP Sync Actions
Manage Filters¶
Move Users¶
- Methods for Pushing Users to Cisco Unified CM
- Automatically Move Users Synchronized from Cisco Unified CM
- Move Users
- Moving Users from Customer to Site
- Moving Users from Site to Site
- Site-to-Site User Move Transaction Log Errors
- Purge a Cisco Unified CM User from VOSS-4-UC Only
- Convert User Type CUCM-LDAP to CUCM Local
- Managing Duplicate Usernames
Session Timeouts¶
User Accounts and Passwords¶
- Password Management: Overview
- Passwords and Manually Added Users
- Force User Password Change
- Force Administrator Password Change
- Manage Your Own Account Password
- Change Your Own Password
- Reset Your Password
- Configure Your Own Password Reset Questions
- Unlock a Locked Out User
- Unlock a Locked Out Administrator
- Manually Disable a User Account
- Manually Disable Administrator Account
Cisco Unity Connection (CUC) Passwords¶
Access Profiles¶
Role Management¶
Roles¶
Themes and Layouts¶
- Themes
- File Based Themes
- Theme Field Reference
- Add a Theme on the Legacy Admin Portal
- Download and Update a Theme on the Legacy Admin Portal
- Set the Login Page Theme and Text on the Legacy Admin Portal
- Login Banner
- Self-service Theme Customization on the Legacy Admin Portal
- Menu Layouts
- Best Practices Menus
- Create a Menu Layout
- Menu Layout Page
- Custom Components for Menu Layouts and Landing Pages
Landing Pages¶
Credential Policy¶
Cisco Dial Plan Management¶
Cisco Shell Schema Groups¶
Date Time Groups¶
Locations¶
CTI Route Points¶
Microsoft Teams Dial Plan Management¶
Microsoft Teams Policies¶
Number Management¶
Important
For VOSS-4-UC release 21.1, refer to the VOSS-4-UC 21.1 Release Changes and Impact document for details on model and workflow changes. Customizations related to these changes may be affected.
Internal Number Management¶
E164 Number Management¶
Subscriber Management¶
View and Manage Subscribers¶
Quick Add Subscriber¶
Intercom Lines¶
Phones¶
- Phone Type Management
- Phone Onboarding with Cisco Activation Codes
- Configure Phones
- Phone Status Export
- VOSS Phones
- Move Phones
- Moving Phones from Site to Site
- Delete Phones
- Reset-Restart Site Phones
- Certificate Authority Functions Fields
- Generate Problem Reporting Tool (PRT)
- Replace Phone: Overview
- Replace a Phone
Smart Add Phone¶
Class of Service¶
Headsets¶
Extension Mobility¶
Subscriber Workflows¶
- Creating a Configuration Template
- Creating Quick Add Subscriber Groups
- Delete a Quick Add Subscriber Group
- Create Subscribers with Existing Users
- Create Subscribers with New Users
- Updating Subscribers
- Provisioning Services to Users
- Provision the Voice Service
- Provision the Extension Mobility Service
- Provision the Voicemail Service
- Provision the WebEx Service
- Provision the Pexip Conference Service
- Provision the Single Number Reach Service
- Provision the Contact Center Agent
- Provision the Webex Teams Service
- Provision the Jabber or Dual Mode Device Service
- Enable Self Provisioning
- Workflow for Deleting Subscribers
Line Reports¶
Customization Reports¶
Voicemail¶
Conferencing¶
Webex Teams Users¶
Reassign Services¶
PLAR (Hotdial)¶
Call Pickup Groups¶
Contact Center¶
Microsoft Subscriber Management¶
- Microsoft Overview
- Microsoft Configuration
- Onboard and Offboard Microsoft Users
- Microsoft Licenses
- VOSS-4-UC Configuration and Sync
- Microsoft User Move Configuration
- Model Filter Criteria
- Quick Add Subscriber for Microsoft Users
- Overbuild for Microsoft
- Sync with Flow Through
- Flow Through Provisioning Criteria
Services¶
Voice Mail¶
Contact Center Service¶
- Set Up Contact Center Using Cisco Unified Communications Manager
- Prerequisites: Overview
- Built-in-Bridge
- Configure the Built-in-Bridge
- Enable or Disable the Built-in-Bridge
- How to Set Up a Contact Center Server
- Edit Contact Center Servers
- Delete Contact Center Servers
- How to Set Up a Contact Center Service
- Edit Contact Center Services
- Delete Contact Center Services
- Conditions / Restrictions: Overview
- Configure CTI Port
- Tag CTI Port as Contact Center Agent Line
Cisco Media Sense¶
Cisco Remote Silent Monitoring¶
Intelligent Proximity for Mobile Voice¶
Auto Attendant (Call Handler)¶
Manage Greeting Files¶
Cisco Unity Connection (CUC) Localization¶
Overbuild¶
Overbuild Introduction¶
Moving Model Instances¶
Overbuild Site Defaults¶
Overbuild Tool¶
Run CUCDM8 Dial Plan Overbuild¶
User Phone Association¶
Overbuild Analog Gateway¶
Filter Calling Search Spaces¶
Administration Tools¶
Import¶
Bulk Administration¶
- Bulk Load Overview
- Data Export
- Bulk Export of Model Data
- Bulk Load Template Export
- Carry out a Bulk Load Template Export
- Bulk Load Sheets
- Bulk Load Limitations
- Sample Bulk Loaders
- Bulk Load Template Sheet Layout
- Export Data Sheet Layout
- Bulk Loading a File
- Bulk Load Sheet Macro Evaluation
- Bulk Load Transactions
Transactions¶
- Transaction Logging and Audit
- Parent and Sub-transactions for Asynchronous Transactions
- View a Transaction
- Transaction Log Levels
- Transaction Details
- Filtering Transactions
- Filtering Sub-Transactions and Logs
- Transaction Behavior
- Transaction Priority
- Transaction Log Example
- Device Data Sync Errors in Transactions
- Export a Transaction
Northbound Notifications¶
Schedules¶
System Settings¶
Single Sign On (SSO)¶
Data Sync¶
- Data Sync Overview
- Default Cache Control Policy
- Data Sync Types
- Full Sync
- Enable a Scheduled Data Sync
- Manually Run the Default Data Sync
- Controlling a Data Sync with a Model Type List
- Create a Targeted Model Type List
- Model Instance Filter
- Model Instance Filter Examples
- View List of Device Models
- Create a Custom Data Sync
- Unified CM Change Notification Feature Alerts
Self Service Administration¶
Self Provisioning¶
- Self-Provisioning Overview
- Bottom-Up User Management
- Top-Down User Management
- Cisco Unified Communications Manager Configuration for Self-Provisioning
- Site Configuration for Self-Provisioning
- Generate a User’s Primary Line
- Specify the Primary Line per Subscriber
- Add a Self-Provisioning Universal Device Template
- Add a Self-Provisioning Universal Line Template
- Add a Self-Provisioning User Profile
- Set a Default User Profile for a Site
- Add Self-Provisioning Line Mask
Appendix: Business Admin Portal Configuration¶
Appendix: Optional Features¶
Dial Plan Management¶
Unity SIP Integration¶
Phone Based Registration¶
- Phone Based Registration
- Phone Based Registration: Overview
- Architecture
- Pre-Requisites
- Expose access to Phone Based Registration feature
- Create a restricted API Role and Admin user
- Install the Phone Based Registration Web Service
- Configure the Phone Based Registration Add-On
- Configure a Cisco Unified CM for Phone Based Registration
- High Level Overview of Phone Based Provisioning
- Detail Phone Based Provisioning Steps
- Provisioning PBR Device Records with Site Wide PINs
- Menu Layout and Access Profiles
