Modify a Call Handler (Auto Attendant)

This procedure modifies a call handler.

Perform these steps:

  1. Log in as provider, reseller, or customer administrator.

  2. Choose the relevant hierarchy.

  3. Go to (default menu) Services > Auto Attendant > Call Handler.

  4. On the Call Handler page, click the call handler you want to modify.

  5. On the Call Handler Basics tab, edit settings in the following fields, as required:

    • Pilot

      Note

      If you’re changing the pilot value, you’ll need to select a value in the Route List drop-down.

    • Time Zone

    • Schedule

    • Phone System

    • Language

    • Partition Name

    • Call Handler Owner (User/owner)

      Note

      In the Call Handler Owner fields, selecting an owner associates a Unity Connection user to the owner of this call handler.

  6. On the Transfer Rules tab, enable or disable the required transfer rules. Note the following:

    • The Standard transfer rule can’t be disabled.
    • By default, the Transfer Call To action is set to Greeting. If the action is changed to Extension or URl, additional controls are exposed that allow you to enter an extension number or URl as well as the transfer type (Release to Switch or Supervise Transfer).

  7. On the Caller Input tab, edit the default caller input.

    Note

    Choosing certain options on this tab displays additional fields. For example, choosing User with Mailbox (from the Action drop-down in the Callhandler Menu Entry fieldset) displays the Transfer/Greeting drop-down.

  8. On the Greetings tab, edit the greeting settings.

  9. On the Record/Playback tab, configure the greeting you want to record and playback on the chosen extension.

    This interface allows administrators to trigger a call to a physical device, which allows for recording or playback of a greeting. The extension to dial must be an accessible extension for the administrator (or user) to answer and record or listen to greetings.

    • From the Extension drop-down, select an extension, or manually type in the number of the device you want to call to record or listen to a greeting.

    • To record or playback a greeting for a specific purpose, select the Specific Greeting checkbox; else, the action applies to the main call handler.

    • In the Duration (seconds) field:

      • Specify a time period (in seconds) that the system allows for recording a greeting.

        This time duration does not apply when playing back a recording. Ensure you set this timer appropriately. Setting it too low may result in an incorrect configuration.

      • Before saving the settings on this tab, go to Action > Record Greeting, or to Action > Playback Greeting (as applicable) to record or playback the greeting you wish to use.

  10. On the Upload Greeting tab:

    • From the Greeting File drop-down, choose the greeting file (.wav) to upload to the call handler.
    • Configure the specific greeting (if required).

  11. Click Save. Changes are saved to the call handler in VOSS-4-UC and in Cisco Unity Connection.

Delete a Call Handler

To delete a call handler, click on the call handler you want to delete; then, click Delete. On the pop-up, click Yes to confirm.

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