Self Service: Overview

Using the VOSS-4-UC Self Service interface, users can configure their own phone settings, including voicemail, call forwarding, availability, and speed dials.

To access the Self Service interface, a user must be assigned a SelfService role in VOSS-4-UC. A user may get a SelfService role in one of the following ways:

  • Automatically when synced from LDAP, if the LDAP Sync has the User Role configured to a SelfService role.
  • By default when synced from Cisco Unified Communications Manager.
  • Manually assigned by an administrator using User Management > Users.

To access the Self Service interface, the user enters

https://<Hostname>/selfservice/#/login?theme=[your_theme]

in the browser URL field.

Note

Access to the Self Service interface and the VOSS-4-UC Admin Portal are mutually exclusive. Therefore, if an administrator needs access to the Self Service interface, the administrator needs a second user configured in VOSS-4-UC with a SelfService role assigned to it.

If the theme value is set as login?theme=cisco_selfservice then the theme will revert to the Self-service theme that has been set as the default.