CUCM Group Selection

Provider level administrators can manage the Default CUCM Group setting in a customer’s Site Defaults:

• The least utilized Group can be calculated, in other words the group with the least number of phones can automatically be determined.

  In this case, the administrator can set the Default CUCM Group in the customer’s Site Defaults to automatically be the least utilized group so that CUCM Groups are optimally assigned whenever a site is created.

• The current device utilization of customer CUCM Groups can be inspected. Device utilization is calculated by inspection of the Device Pools that belong to a CUCM Group of a CUCM cluster and the number of Phones in these Device Pools.

  The administrator can therefore inspect the CUCM Group counts and then choose a Default CUCM Group to be the Default CUCM Group in the customer’s Site Defaults.

High level administrators carry out these tasks from the Customer Management > Advanced > CUCM Group Selection and CUCM Group Counts menus.