Modify Subscribers

This procedure modifies settings for one or more subscribers.

Perform these steps:

  1. Log in as a customer or site level administrator. If you are logged on as the customer administrator for a specific site you can see all the fields described in this procedure. If you are logged in as the site administrator, you can see a subset of the fields that are available on the interface.

  2. Choose a site from the hierarchy breadcrumb.

  3. Open the Subscriber summary list page:

    • In a single vendor environment, go to (default menus) Subscriber Management > Subscribers.
    • In a multi vendor environment, go to (default menus), User Management > User Services > Multi Vendor Subscribers

  4. Click on a subscriber you wish to edit to open the editing page.

  5. Modify subscriber information as required, using the workflow described in Add Subscribers.

    Note

    • You can use the pop up form that is available when modifying the Subscriber on the Phones tab to add more than one phone. Also, instances of one-to-many or zero-to-many items can be deleted, such as a Phone.
    • If Extension Mobility is associated with more than one subscriber, it will not be removed when removing it from one subscriber.

    The line settings of a phone can be modified directly from the Subscriber form. When expanding the Line group of a Phone or Extension Mobility Profile, the Link to Line hyperlink on each Line form directs the user to the specific Line relation details. The details can then be modified and saved, after which the user will be returned to the base tab of the Subscriber form. The user can also navigate back to the base tab of the Subscriber by using the back button.

    When a user’s menu layout has more than one entry for relation/LineRelation and associated Field Display Policy, then the form opened by the Link to Line hyperlink will apply the first one (searching from top to bottom) found in the user’s menu layout, if one is available.

  6. Click Save.

Note

Filtering on the following columns on the Subscribers list view is described in more detail below:

  • Located At - Displays an abbreviated version of the hierarchy showing the lowest point in the hierarchy. The hierarchy type is shown in brackets. When you filter on this column, do not use text included inside the brackets in the filtering criteria. For example: “SiteName (Site)”, where (Site) = the hierarchy node type, only search using the “SiteName” portion of the field.
  • Device - You can filter on IP Address or Host Name.
  • Phone - When you filter on this column, the results include all phones at the hierarchy level and below, regardless of the Phone column in which they reside.

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