Replace a Phone

To replace a phone:

1. Log in as Site administrator or higher.

   Note

   The Replace Phone feature is only available at a site hierarchy node.

2. Choose Subscriber Management > Replace Phone. A pop-up window opens to navigate to the site at which the phone is to be replaced.

3. On the Existing Phone tab:

   1. Choose the Device Name of the phone that you want to replace.

      The Product, Device Protocol, Phone Button Template, and other values are shown automatically as read-only values.

4. On the Replacement Phone tab:

   Note

   If you choose a Phone (Configuration) Template, all other fields available on the Replacement Phone tab are redundant. Even if certain fields are populated, the Phone Template values override them.

   1. Enter the Device Name of the replacement phone (mandatory).
   2. Choose a Phone Template (optional) for the replacement phone if you want to override the attributes copied from the original phone and the manual settings below.
   3. Choose the Product (phone model) of the replacement phone (mandatory). Note that if the existing phone was associated with an entitlement profile, then the replacement Product drop-down only displays phone types that are allowed by the entitlement profile.
   4. Choose the Device Protocol (mandatory).
   5. Choose a Phone Button Template value for the replacement phone, if one is available (optional).
   6. Choose the Security Profile for the replacement phone (mandatory).
   7. Enter a Description for the phone (optional).

5. Click Save.