Generate Problem Reporting Tool (PRT)

Individual phones can have the Problem Reporting Tool (PRT) triggered to generate PRT log collection on the phone and upload it to the log server configured on the Unified CM in the “Customer support upload URL” parameter at the Enterprise, Profile, or Device level.

1. Select the phone from the Phones list view (default menu Subscriber Management > Phones):
2. Click the Generate Prt Phone action to generate PRT log collection.