Entitlement Enforcement

Device Groups

A user to whom an entitlement profile is applied is limited to devices in the device groups assigned in the entitlement profile. Adding a Phone to a user in Subscriber Management fails if the added Phone is not in a device group assigned to the entitlement profile applied to the user.

Device Limits

A user to whom an entitlement profile is applied is subject to the following device limits set in the entitlement profile:

• Total number of devices
• Total number of devices in a device group

Adding a Phone to a user in Subscriber Management fails if the total number of devices limit or the total number of devices in a device group limit is exceeded.

Transaction Log

The transaction log messages contain detailed information that can be used to determine what entitlement profile limitation caused an action to fail.

Service Levels

The table describes the impact on a user when a service is disabled in the entitlement profile applied to the user.

Note

An entitlement profile can be explicitly assigned to a user, or implicitly applied if an entitlement profile is designated as the default entitlement profile in a hierarchy node at or above the user’s hierarchy node.

Service disabled	Result
Voice	Adding a phone to a user in Subscriber Management fails. For an existing user with a phone with this profile (where voice is disabled), the update of the user from “Subscriber Management” fails, unless the existing phones for the user are dissociated.
Voicemail	Adding Voicemail to a user in Subscriber Management fails. For an existing user with Voicemail, updates in Subscriber Management fail after an entitlement profile with Voicemail disabled is applied to the user.
Presence	Enabling Cisco Unified Communications Manager IM and Presence Service for a user in Subscriber Management fails. For an existing user with Cisco Unified Communications Manager IM and Presence Service enabled, updates in Subscriber Management fail after an entitlement profile with Presence disabled is applied to the user.
Extension Mobility	Adding Extension Mobility to a user in Subscriber Management fails. For an existing user with Extension Mobility, updates in Subscriber Management fail after an entitlement profile with Extension Mobility disabled is applied to the user.
Single Number Reach	For a new user, adding Single Number Reach in Subscriber Management fails, and for an existing user with Enable Mobility checked, adding Single Number Reach fails after an entitlement profile with Single Number Reach disabled is applied to the user.
Conferencing	Adding or assigning Conferencing feature to the subscriber fails if this field is enabled. For an existing subscriber if you enable Conferencing and an entitlement profile with Conferencing disabled is applied, the update operation fails.
Webex Teams	Webex Teams is not available for a new subscriber if this field is disabled. If Webex Teams is enabled for an existing subscriber, and an entitlement profile with Webex Teams disabled is applied, the update operation fails.