Manually Disable a User Account

This procedure manually disables a user account. Usually, a user account is disabled when the password has expired. However, an administrator can manually disable a user account at any time.

Note

A user account is typically disabled when the password expires. However, an administrator can disable a user account at any time. Manually disabling a user is preferred to manually locking out a user as you can provide the reason for disabling.

Prerequisites:

• You must be an administrator to manually disable a user account.

Perform these steps:

1. Log in as provider, reseller, or customer admin.
2. Go to User Management > Users.
3. Click the user whose account you want to disable.
4. On the Account Information tab, select the Disabled checkbox.

6. In the Reason for Disabled field, enter the reason the account is disabled. The reason is displayed to the user when their next login attempt fails.
7. Click Save.