Unlock a Locked Out Administrator

This procedure unlocks an administrator’s account, where the administrator is locked out on account of a credential policy violation

Prerequisites:

• You must be an administrator user at a hierarchy node above the hierarchy node of the locked out admin user.

Perform these steps:

1. Log in as provider, reseller, or customer admin, depending on the location of the locked out administrator.
2. Go to User Management > Admins.
3. Click the administrator whose account you want to unlock.
4. On the Account Information tab, clear the Locked checkbox.
5. Click Save.