Quick Add Subscriber: Overview

Quick Add Subscriber (QAS) provides a single page where you can:

  • Add users to Unified Communications Manager
  • Provision a voice service for Unified Communications Manager users. See Provision the Voice Service for more details.
  • Add users to voicemail and WebEx accounts
  • Provision users with services, such as Extension Mobility, Voicemail, Single Number Reach, and conferencing and collaboration services.
  • Add lines for Unified Communications Manager users
  • Associate a Device Pool directly from the interface to a subscriber’s newly associated devices or services other than the Device Pool provided in the Site Defaults Doc (SDD) or reference Configuration Template (CFT) in the Quick Add Group (QAG). See Quick Add Subscriber Device Pool for more details.
  • Associate Calling Search Space (CSS) values to a subscriber’s newly associated lines, devices or services other than the CSS’s provided in the Site Defaults Doc (SDD) or reference Configuration Template (CFT) in the Quick Add Group (QAG), by selecting a Class of Service (CoS) directly from the interface. See Quick Add Subscriber Class of Service for more details.

QAS supports many user types, including:

  • LDAP users
  • Unified Communications Manager integrated users
  • LDAP-integrated users on Unified Communications Manager
  • Manually created users

If the Default Self-service Language is set on the SDD, users will be assigned the corresponding Self-service language.

A Quick Add Group (QAG) is a collection of templates that configure the subscriber features, and is mandatory when adding a QAS.

Note

  • To add subscribers using QAS, a default user template called “voicemailusertemplate” must exist on the Unified CM. This default can be edited by editing the default CUC User Template value in the SDD.
  • If Webex Teams is enabled, select the Quick Add Group that configures the required Jabber devices.

For self-provisioned phones to show as being associated with a subscriber, perform a Cisco Unified Communications Manager Data Sync after setting up a self-provisioned phone.

Any modifications of the added subscriber and associated services are done from the respective service menu items.

The Quick Add Subscriber form allows you to enable user services, such as voicemail, extension mobility, single number reach, and conferencing (meetings) and collaboration (messaging) services (such as Webex Teams). See also, Webex Teams Quick Add. The QAS page only displays services that are included in the entitlement profile you select on this page. For example, if the entitlement profile does not include voice services, the checkboxes for Voice, Jabber, and Self Service ID won’t appear on the page. The selected entitlement profile also filters options available in the Phone Type drop-down (showing only devices enabled in the entitlement profile).

For the Voicemail service:

  • Controls will also not be available if the site’s SDD has no default value on the CUC Defaults tab for the Default CUC Subscriber Template. This default value (voicemailusertemplate) should already exist on the Unified CM and is automatically populated on an HCS system when a VoiceMail Pilot is created.
  • A Cisco Unity Connection device must also be configured at the related NDL (Network Device List) at site level.
  • If the selected QAG specifies any CFT entries for UserPin or UserPassword, these will be applied. Otherwise, the values from the User Template defined on Cisco Unity Connection apply. For default CFTs, see: Quick Add Subscriber Groups Default Model.

While the Admin Portal hides controls if services are not available, API and Bulk Load operations have Provisioning Workflow checks for the presence of the Default CUC User Template in the SDD and a configured WebEx Server in the NDL before the selected services can be added.

If no Unified CM has been configured at the hierarchy that the Subscriber belongs, then Quick Add Subscriber bulk load transactions and API calls will show a warning message: No Call Manager has been configured.

Webex Teams Quick Add

Selecting the Webex Teams checkbox on the QAS page displays the Webex Teams User Template drop-down, where you can select a Webex Teams User Template to apply to the user.

  • Choosing a template from the drop-down overrides the default user template referenced in the Quick Add User Group associated with the user.
  • If you don’t select a Webex Teams User Template from the drop-down, the Webex Teams User Template referenced in the associated Quick Add User Group is applied.

If you want customized values, clone the Webex Teams User Template (Customizations > Configuration Templates) and edit as required. The Webex teams User Template for CUCM Calling provides for a Settings group of controls for the specification of Calling Behaviour and provisioning of Jabber devices if relevant to the calling behaviour.