Handling Voice Mail to Secondary Shared Lines

To handle Voice Mail to secondary shared lines, create a separate user for each shared line at the Inventory Site level, then enable the voice mailbox for that user so that it can be managed by all shared lines.

This approach:

• Offers the ability to differentiate between voice mail deposited for primary and secondary lines
• Provides separate message waiting indication (MWI) notifications for voice mail in the phone’s primary and secondary line
• Allows all configuration to be done in VOSS-4-UC. There are no separate manual configurations required in Cisco Unity Connection or Cisco Unified Communications Manager.

Note

One additional license is required for the shared line user mailbox.