Add a Hunt Group

Use this procedure to add a hunt group in VOSS-4-UC and Cisco Unified Call Manager (CUCM).

1. Log in as site administrator or higher.
2. Browse to the hierarchy level (if necessary) to which you want to add the hunt group.
3. Click Subscriber Management > Hunt Groups. The Hunt Groups list is displayed.
4. Click Add.
5. Complete, at minimum, the required fields on each tab (see below).
6. Click Save

Hunt Pilot

A hunt pilot comprises a string of digits (an address) and a set of associated digit manipulations that route calls to a hunt list. Hunt pilots provide flexibility in network design. They work in conjunction with route filters and hunt lists to direct calls to specific devices and to include, exclude, or modify specific digit patterns.

• Hunt Pilot Pattern - Enter, or select from the drop-down list, the hunt pilot pattern, including numbers and wildcards (do not use spaces); for example, for NANP, enter 9.@ for typical local access, or 8XXX for a typical private network numbering plan. Valid characters include the uppercase characters A, B, C, and D and +, which represents the international escape character +. Make sure that the directory hunt pilot, which uses the chosen partition, route filter, and numbering plan combination, is unique.

• Route Partition - If you want to use a partition to restrict access to the hunt pilot, choose the desired partition from the drop-down list. If you do not want to restrict access to the hunt pilot, do not choose a partition, i.e leave the field blank.

• Numbering Plan - Choose from the drop-down list.

• Route Filter - If your hunt pilot includes the ‘@’ wildcard, you may choose a route filter from the drop-down list. The optional act of choosing a route filter restricts certain number patterns. The route filters that display depend on the numbering plan that you choose from the Numbering Plan drop-down list.

• Hunt List - The hunt list name must be configured first on the Hunt List tab in order for it to appear on this tab. See Hunt List below for details.

• Call Pickup Group - Choose the number that can be dialed to answer calls to this directory number (in the specified partition).

• Alerting Name - Enter an alerting name for the hunt pilot in UNICODE format. This name gets displayed on phones that the hunt pilot dials when it receives an incoming call, along with calling party information. The phone users can use this information to answer the call accordingly. This name also gets displayed on the calling phone. If you do not enter a name, the hunt pilot DN displays on the phones.

• Provide Outside Dial Plan - Select this check box for each hunt pilot that routes the call off the local network and provides outside dial tone to the calling device. Leave the check box clear if you want to route the call in the network.

• Maximum Hunt Timer - Specifies the maximum time for hunting without queueing. Do not specify the same value for the Maximum Hunt Timer field and the RNA Reversion Timeout field on the associated line group.

• Enter/complete the required fields under the Forward Hunt No Answer, Forward Hunt Busy, Queueing and Park Monitoring areas of the page:

  • The Forward Hunt No Answer Action and Forward Hunt Busy Action drop down lists offer respective Hunt Call treatment settings.

    An option is available not to forward hunt calls, but if the selected option is to specify the calling search space and destination, the respective CSS and Destination input boxes are enabled to allow for data input. CFNA Destination and CFB Destination indicate the directory number to which calls are forwarded. CSS CFNA and CSS CFB apply to all devices that are using this directory number. Drop-down displays all the CSSs in the system. Default = Default line CSS of the site.

    When the drop down option Use Forward Settings of Device that Forwarded to Hunt Pilot is selected, the call forward settings of the line group member are used.

  • If under the Queueing group you select the Queue Calls check box, the Forward Hunt Groups are disabled. Fields are enabled for input and mandatory fields take default values:

    • Maximum Number of Callers Allowed in Queue: 32
    • Maximum Wait Time in Queue: 900

Hunt List

A Hunt List lists a set of Line groups in a specific order. A hunt list then associates with one or more hunt pilots and determines the order in which those line groups are accessed. The order controls the progress of the search for available directory numbers for incoming calls. A hunt list comprises a collection of directory numbers as defined by line groups.

A hunt list can contain only line groups. Each hunt list should have at least one line group. Each line group includes at least one directory number. A single line group can appear in multiple hunt lists.

• Name - The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Make sure each hunt list name is unique to the route plan.

  Best practice is to use concise and descriptive names for your hunt lists. The CompanynameLocationCalltype format provides enough detail and is short enough so you can easily identify a hunt list.

• Cisco Unified Communications Manager Group - Choose a CUCM group from the drop-down list. The hunt list registers to the first node in the CUCM group.

  If you choose a CUCM group that has only one node that is configured, you receive a warning. To avoid this issue, choose a group that is configured with more than one node.

• Enable this Hunt List - Select this check box to enable your hunt list immediately when you click Save. No system reset is required.

• For Voice Mail Usage - If this hunt list is to be used for voicemail, select this check box. If you select this check box, the route list control process keeps a count of the setups that are being served to the hunt list, and will not allow more setups than the number of available devices. As a result, each device in the hunt list is treated as if it has a Busy Trigger and related Maximum Number of Calls of one.

Line Groups

A line group allows you to designate the order in which directory numbers are chosen. CUCM distributes a call to idle or available members of a line group based on a call distribution algorithm and on the Ring No Answer (RNA) Reversion Timeout setting.

Note

Although you can configure an empty line group with no members (directory numbers), CUCM does not support this configuration for routing calls. If the line group contains no members, the hunt list stops hunting when the call gets routed to the empty line group. To avoid this, make sure that you configure at least one member in the line group.

You must define one or more directory number before configuring a line group. After you configure or update a line group, you can add or remove members from that line group.

• Line Group Name - This field is a drop-down list, which allows you to choose an existing line group. The drop-down list displays all existing line groups available at the site.

  This field can also be used as a free text field. To create a new line group, enter a name in this field.

  The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Make sure that each line group name is unique to the route plan.

  Best practice is to use concise and descriptive names for your line groups. The CompanynameLocationGroup format usually provides a sufficient level of detail and is short enough to enable you to quickly and easily identify a line group.

• RNA Reversion Timeout - Enter a time, in seconds, after which CUCM will distribute a call to the next available or idle member of this line group or to the next line group if the call is not answered and if the first hunt option, Try next member; then, try next group in Hunt List, is chosen. The RNA Reversion Timeout applies at the line-group level to all members.

• Hunt Options No Answer - Choose a hunt option for CUCM to use if a call is distributed to a member of a line group that does not answer. This option gets applied at the member level. Choose from the options in the drop-down list.

• Automatically Logout Hunt Member on No Answer - If this check box is selected, line members will be logged off the hunt list automatically. Line members can log back in using the “HLOG” softkey or PLK.

• Hunt Options Busy - Choose a hunt option for CUCM to use if a call is distributed to a member of a line group that is busy. Choose from the options in the drop-down list.

• Hunt Options Not Available - Choose a hunt option for CUCM to use if a call is distributed to a member of a line group that is not available. The Not Available condition occurs when none of the phones that are associated with the DN in question is registered. Not Available also occurs when extension mobility is in use and the DN/user is not logged in. Choose from the options in the drop-down list.

• Member - Configure Line Group Members as required by choosing a Directory Number and Partition from the drop-down list.