Workflow for Deleting Subscribers

You can delete and unprovision subscribers as follows:

  • Use the Subscriber Management > Subscribers menu path.

Deleting a subscriber works differently based on:

  • The Subscriber Type
  • The subscriber’s Device Associations

Subscribers are typically of these types:

  • Non-LDAP Synchronized Users

    • Users created in VOSS-4-UC and pushed to Cisco Unified Communications Manager.
    • Users provisioned in Cisco Unified CM and synchronized to VOSS-4-UC.

  • LDAP Integrated at VOSS-4-UC Users

    Users that are LDAP integrated at Cisco Unified CM and synchronized to VOSS-4-UC.

  • LDAP Synchronized Users

    Users that are directly synchronized from an LDAP Server to VOSS-4-UC.

Subscribers can have these associations:

  • Associated devices, such as Phones, Extension Mobility, Single Number Reach, Voicemail, and WebEx.
  • No device associations.

When you delete a user using Subscriber Management > Subscribers, the system performs these tasks, depending on the user type and device associations.

User Type With Devices Without Devices

Non-LDAP Synchronized Users

LDAP Integrated at Cisco Unified CM Users

Deletes all devices:

  • Phones: device/cucdm/Phone
  • Single Number Reach: device/cucm/RemoteDestinationProfile
  • Extension Mobility: device/cucdm/DeviceProfile
  • Voicemail: device/cuc/User
  • WebEx: device/WebEx/User

Deletes the Provisioning Status.

 Deletes the Provisioning Status.
LDAP Synchronized Users

Deletes all devices:

  • Phones: device/cucdm/Phone
  • Single Number Reach: device/cucm/RemoteDestinationProfile
  • Extension Mobility: device/cucdm/DeviceProfile
  • Voicemail: device/cuc/User
  • WebEx: device/webex/User

Deletes the user from Cisco Unified CM: device/cucm/User

Removes the Cisco Unity Call Manager from the Provisioning Status.

Deletes the user from Cisco Unified CM: device/cucm/User

Removes the Cisco Unity Call Manager from the Provisioning Status.